Director, Sales Support

Overview

Become a part of our caring community and help us put health first

The Director, Sales Support will report to the Associate VP, Sales Support. You will lead strategic sales support initiatives that drive operational excellence, enable Stars performance, and support organizational goals. You will oversee the development and execution of programs that streamline sales processes, enhance cross-functional collaboration, and ensure effective resource utilization to optimize sales outcomes.

You will work closely with sales, operations, clinical, and analytics teams to identify and implement innovative solutions that improve member experience, manage costs, and contribute to quality measures. You will be critical in shaping strategies and delivering measurable improvements aligned with Humana s priorities. You must possess outstanding communication skills, including the ability to effectively visualize and articulate complex initiatives and program outcomes to enterprise senior executives through expert use of Microsoft PowerPoint and other presentation tools.

• Lead the planning, execution, and oversight of sales support programs, including Medicare complaints and Stars enablement initiatives.

• Develop and implement strategies to improve sales operational efficiencies, reduce member complaints, and enhance customer satisfaction.

• Collaborate with cross-functional teams to align sales support efforts with organizational quality and performance measures.

• Analyze data to identify gaps and opportunities, prioritize initiatives, and monitor progress toward goals.

• Foster a culture of innovation and continuous improvement within the sales support function.

• Prepare executive-level presentations using Microsoft PowerPoint to visualize program strategies, progress, and outcomes.

• Communicate complex information clearly and persuasively to enterprise senior executives and key stakeholders.

• Ensure compliance with regulatory requirements and internal policies.

• Manage and mentor a team of sales support professionals, providing guidance and professional development.

• Establish reporting mechanisms and communicate program outcomes to senior leadership.

• Represent the sales support function in organizational planning and strategy forums.

• Bachelor s Degree

• 8 or more years of experience in sales support, program management, or healthcare operations.

• Experience with Stars programs and Medicare Advantage quality initiatives.

• 5 or more years of management experience

• Knowledge of Medicare complaint reduction strategies and sales enablement best practices.

• Demonstrated expertise in preparing and delivering executive‑level stars performance updates, dashboards, and strategic reporting for senior executives

• Experience leading large-scale initiatives with measurable outcomes.

• Strong analytical skills with experience using data to drive decision-making.

• Familiarity with process improvement methodologies (e.g., Lean, Six Sigma).

• Master s Degree

• Experience working in a matrixed healthcare organization.

Travel:
While this is a remote position, occasional travel to Humana s offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$138,900 - $191,000 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off…