Charter Trip Manager - West Coast

Seeking a Charter Trip Manager! Our Flight Club™ membership and on‑demand charter business give clients access to a global fleet through one of the most trusted names in private aviation. We don’t chase every trip; we chase the right trips that meet our standards and deliver real value to clients and aircraft owners alike.

• Department:
  Retail Sales
• Location:
  
  West Coast (Remote – U.S. Based; 11:00 AM – 7:00 PM PT)
• Compensation: $65,000–$70,000 / year

1.
Aircraft Sourcing & Commercial Negotiation

• Source domestic and international lift via Avinode and established operator networks
• Negotiate pricing, ferry positioning, fuel surcharges, overnight costs, and terms
• Apply margin discipline to every trip
• Escalate or walk away from deals that fall outside commercial or safety standards
• Support PJAs with ranked, vetted options that are financially and operationally sound
• Evaluate aircraft category suitability and reposition economics
• Handle complex itineraries (multi‑leg, international, peak demand, recovery sourcing)

2.
Trip Support & Operational Readiness

• Review aircraft schedule for same‑day and next‑day departures
• Run weather checks for all legs
• Confirm aircraft and crew positioning
• Verify passenger manifests and final itineraries in Jet Insight
• Set reminders to call FBOs ~1 hour before departure to confirm aircraft and crew on site
• Notify PJAs when trips are fully confirmed and operationally clean
• Rerun forecasts for next‑day departures
• Confirm final itineraries match across systems
• Reconfirm operator readiness
• Address emerging weather or duty‑limit concerns
• Evaluate weather diversions
• Coordinate AOG recovery options
• Source backup lift when required
• Work cross‑functionally with Sales, Safety, and Ops to resolve issues
• Occasionally assist with catering coordination, ground transportation, and client‑specific service requests

3.
Brand & Communication Discipline

• Client‑facing tone must reflect professionalism and polish
• Operator negotiations must be firm but respectful
• Communication must reinforce our reputation in the market
• Brand protection is critical; this role is not outsourced

Experience That Matters

• 3‑5 years in charter brokerage, aviation sales, dispatch, trip coordination, or high‑pressure inside sales where you’ve negotiated with vendors and managed tight deadlines
• Proven track record negotiating with charter operators—pushed for better rates, walked away from bad deals, and built lasting relationships
• Hands‑on experience with Avinode and trip management platforms like Jet Insight, FOS, or similar (required)
• Working knowledge of CRM systems (Hub Spot preferred) and comfort learning new tech quickly

Commercial Instinct

• Understand margin dynamics and trip economics, able to spot a bad deal quickly
• Know when to push for additional savings and when the juice isn’t worth the squeeze
• Comfortable making high‑stakes decisions quickly, even without perfect information

Operational Awareness

• Understand crew duty limits, weather, repositioning, fuel stops, and international considerations and their impact on feasibility and cost
• Assess whether an operator’s quote makes operational sense or is gaming the numbers
• Know differences between aircraft models (e.g., Challenger 300 vs. Citation X) and their relevance to client trips

Work Style That Fits

• Thrives in organized chaos—juggling 15+ active requests, rapid pivots, and constant operator communication energizes you
• Communicates directly and succinctly; operators, PJAs, and leadership receive clear options, expectations, and escalations
• Thick skin—doesn’t take negotiation pushback personally; focused on best deals rather than personal relationships
• Views work as part of a revenue engine; directly impacts profitability and client experience

What Success Looks Like

• PJAs trust your judgment
• Operators respect your negotiation style
• Trips depart without surprises
• Margins are protected
• Issues are resolved before they upscale
• Communication is clean, direct, and brand‑aligned

High‑Impact Seat – Your sourcing decisions directly affect margins on $18M+ in annual charter revenue. When you negotiate a trip from 15% margin to 21%, that delta goes straight…