Supervisor NOC – Network

Description

For more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people, and enabling each to thrive with reliable access to voice and data in more places, faster than ever before. When you join Crown Castle, you become part of a dynamic team of passionate and collaborative professionals engaging in complex challenges and contributing to projects that shape the future of life and work.

Lead 3rd shift technicians within the Network Operations Center (NOC) ensuring network reliability, availability and compliance with Customer Service Level Agreements (SLA’s). Ensure that operational management policies, standards and procedures are properly implemented and maintained, including performance reporting, budget management, cost reduction, staffing, customer relationships and safety standards.

Lead and support your team to ensure customer incidents and outages are resolved quickly, accurately, and with a strong focus on service restoration. Oversee and coordinate major outages, ensuring timely escalation, clear communication, and effective execution of recovery actions. Prepare your team for growth by ensuring they have the skills, training, and readiness to support new technologies, platforms, and services as they are deployed.

Build and maintain strong cross‑functional relationships with engineering, field operations, vendors, and other support teams to drive fast and efficient incident resolution. Monitor team performance and operational health, ensuring all KPIs, SLAs, and quality metrics are consistently achieved or exceeded. Promote a culture of accountability and continuous improvement, identifying opportunities to enhance processes, tools, and workflows.

• H.S. Diploma or General Education Degree (GED) Required
• Associate’s Degree (AA) Preferred

• 5+ years of experience in network operations or telecommunications support
• Experience supervising or leading teams of technicians in a fast‑paced, 24/7 operational environment preferred
• Demonstrated ability to prioritize and manage multiple concurrent activities, including incidents, escalations, and workload distribution
• Exceptional customer service and communication skills, with the ability to translate complex technical issues into clear, actionable information
• Strong technical background in telecom networks, including monitoring, diagnosing, and troubleshooting network events and service‑impacting conditions

Hybrid work model:
This role falls into our hybrid work model, which is 1‑day work from home (typically Friday but may vary depending on the position) and 4‑days in the office to optimize collaboration, relationship building and key stakeholder engagement, and may require some travel as needed.

• Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA) for employee and dependents
• Market‑leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions)
• New‑child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave
• Tuition reimbursement up to $5,250 per year of eligible tuition and fees
• Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns
• Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate
• Generous paid time‑off for eligible full‑time employees (minimum 18 days per year based on years of service)
• 10 company holidays plus 2 floating holiday
• All offices provide free beverages and snacks

The salary range offered for this position is $86,300 – $118,700 annually. A candidate’s offer is determined by various factors including but not limited to, depth of…