Operations & Fulfillment Associate; Hybrid

Position: Operations & Fulfillment Associate (Hybrid)
About the job Operations & Fulfillment Associate (Hybrid)

Operations & Fulfillment Associate (Hybrid)

Salary Range: $45,000 - $50,000

Overview:

We are looking for an Operations & Fulfillment Associate to support daily shipping, inventory management, and basic operational tasks. This hybrid role requires a daily onsite presence in Gurnee, IL, for hands-on responsibilities such as processing shipments and maintaining stock accuracy, as well as some remote responsibilities, including updating records, tracking data, and contributing to process improvements. The ideal candidate has a keen eye for both logistics execution and operational efficiencies, is self-motivated, and enjoys problem-solving in a dynamic environment.

Key Responsibilities:

Shipping & Inventory (On-Site)

• Handle incoming and outgoing shipments, ensuring all orders are processed accurately and on time.
• Monitor inventory levels, coordinate restocking, and maintain precise records to prevent shortages or delays.
• Identify opportunities to streamline shipping workflows, improve accuracy, and reduce errors.
• Utilize tracking software to oversee inventory movement, monitor shipment statuses, and ensure real-time visibility.
• Maintain a clean, organized, and well-stocked workspace to support efficient daily operations.

Operations & Team Support

• Work closely with Customer Support and Product teams to resolve order discrepancies, process account actions, and improve fulfillment workflows.
• Maintain and update internal documentation, including operational guidelines and standard operating procedures.
• Support cross-functional operational projects, such as improving internal tools and streamlining workflows.
• Assist in standardizing procedures and implementing best practices to enhance coordination across teams and ensure smooth daily operations.

What Were Looking For:

• 2 years of experience in operations, logistics, or a similar role (open to recent grads or career changers).
• Ability to commute to Gurnee, IL, daily for onsite work. Daily commute to local shipping facilities may also be needed.
• Experience with G Suite or Microsoft Office for documentation, reporting, and tracking.
• Strong organizational skills and attention to detail.
• Comfortable working with multiple teams and handling general operational support tasks.
• A problem-solver with good communication skills and a proactive mindset.
• Ability to lift up to 50 lbs and stand/walk for extended periods as needed.

Bonus Qualifications:

• Experience working in a tech-focused or startup environment. Past involvement in scalable operations or high-growth scenarios.

Total Compensation Package For This Role Includes:

• Hybrid Work Environment balancing onsite operational support with remote coordination, process improvements, and team collaboration
• Flexible PTO
• Benefits include medical, dental, and vision
• 401k (non-matching)
• Work From Home Reimbursement
• Health & Fitness Reimbursement
• Continuing Education Reimbursement
• Nutrisense product discounts