Senior Product Manager, Commerce - AI & Platform; Remote - East Coast

About The Job

Hopper Technology Solutions is looking for an entrepreneurial and highly technical Senior Product Manager to lead our AI & Commerce Foundations Team. In this greenfield role, you’ll define our AI strategy for our B2B e‑commerce platform. You’ll be responsible for the core platform (authentication, APIs, partner tools) and determine how LLMs create partner value. As the Commerce Foundations PM, you will sit at the intersection of platform architecture, AI model integration, and external partner value.

You’ll bridge our travel data, AI models, and partner‑facing products. You are a "smart creative" who can discuss technical trade‑offs with engineers while staying focused on partner problems. You’re a strong communicator who ships quickly. You use data and competitive analysis to find opportunities where AI differentiates our platform. This is a unique opportunity to build AI products from scratch at a high‑growth, pre‑IPO company where your decisions impact millions of users.

• Platform Architecture:
  Own architecture decisions for authentication, APIs, loyalty, and payment systems.
• Drive Partner Success:
  Ship features that reduce partner integration time from weeks to days.
• Dual‑Impact Strategy:
  Build for two audiences—internal teams (Flights, Cars, Checkout) and external B2B partners. Constantly prioritize between them.
• Technical Leadership:
  Work with senior engineers to turn AI/ML capabilities into a prioritized roadmap.
• Zero‑to‑One Execution:
  Own the full lifecycle—identify opportunities, define MVPs, ship, and iterate.
• Collaborate Cross‑Functionally:
  Coordinate engineers, data scientists, and partner success to ship AI features that solve partner needs.

• Have designed APIs and SDKs, and understand what makes APIs easy to adopt and hard to break.
• Challenge technical assumptions and prioritize shipping over perfect architecture.
• Think in systems, understanding how auth, APIs, and payments connect.
• Have built and launched at least one product from scratch, preferably in the B2B or platform space.
• Have 5+ years of experience in product management, with at least 2 years in B2B or platform products.
• Be comfortable with SQL, A/B testing, and using data to make product decisions.
• Have shipped products without big budgets, design teams, or clear direction.
• Understand when to use RAG vs fine‑tuning, and can explain LLM limitations (hallucinations, latency, cost).
• Have worked with AI APIs (OpenAI, Anthropic, etc.) or implemented AI features.
• Talk to customers regularly and use their feedback to prioritize.
• Write clear documentation, present to executives, and facilitate decisions across teams.
• Prioritize ruthlessly and make decisions with incomplete information.
• Stay effective when priorities shift.

• Well‑funded and proven startup with large ambitions, competitive salary and pre‑IPO equity packages.
• Unlimited PTO.
• Carrot Cash travel stipend.
• Access to co‑working space on demand through Flex Desk and a work‑from‑home stipend.
• Generous parental leave, well above industry standards.
• Entrepreneurial culture where pushing limits and taking risks is everyday business.
• Open communication with management and company leadership.
• Small, dynamic teams—massive impact.
• 100% employer‑paid medical, dental and vision coverage for employees.
• Access to disability & life insurance.
• Health Reimbursement Account (HRA).
• DCA/FSA and access to a 401(k) plan.

At Hopper, we are on a mission to become the leading travel platform globally—powering Hopper’s mobile app, website, and our B2B business, HTS (Hopper Technology Solutions). Leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world‑class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. The Hopper platform serves hundreds of millions of travelers worldwide and continues to capture market share.

The Hopper app has been downloaded over 120 million times and enjoys popularity among younger travelers, with 70% of its users being Gen Z and millennia ls.

Through HTS, our B2B division supercharges partners’ direct channels by integrating our fintech products on their sites or powering end‑to‑end travel portals. Partners include leading travel brands such as Capital One, Nubank, Air Canada, and many more. Hopper’s fintech solutions—like Cancel for Any Reason and Flight Disruption Assistance—offer strong customer satisfaction and are frequently purchased by app users.

Hopper has raised over $750 million USD in private capital and is backed by leading institutional investors. The company continues to grow as the leading travel e‑commerce provider in a $1 trillion online shopping category.

Compensation Range: $200K – $300K