Manager, Product and Market Research

Payments Canada – Job Description

Payments Canada is at the forefront of the Canadian payment ecosystem. Our purpose is to make payments easier, smarter and safer for all Canadians. Every day we work diligently to ensure your payments are cleared and settled. In 2024 alone, our systems cleared approximately $107 trillion or $424 billion each business day. If you are passionate about payments and want to help ensure these financial transactions in Canada are carried out safely and securely, we want you.

We are a public purpose, non‑profit organization that owns and operates payment systems processing hundreds of billions of dollars worth of transactions every business day. We convene ecosystem participants to discuss their interests and navigate industry‑level challenges. Our values inspire trust, build community and enable change.

As Manager, Product and Market Research, you will lead the delivery of in‑depth product and market research, analysis, data‑driven insights and reporting to support Payments Canada’s organizational objectives and strategic decision‑making. You will manage a small team that gathers information, analyzes it and disseminates findings to influence concrete recommendations.

The ideal candidate has deep expertise in the Canadian financial system and payment systems, strong analytical skills and experience in product and market research. You will be a seasoned leader who collaborates effectively across the organization and delivers credible insights to solve payment‑related challenges.

Your responsibilities include:

• Payment Product Analysis – Lead research and data‑driven projects that advance the company’s payment product objectives, communicating insights to a broader audience.
• Assessment of Payment Perceptions/Behaviours – Perform market segmentation and benchmark tests to assess payment perceptions and behaviours of consumers and businesses.
• Tracking/Reporting on Payment Trends – Guide tracking and reporting of payment volume and value trends, develop content and reports on payment market intelligence.
• Analysis of Systems Data – Analyze systems data through reporting, modeling, metrics and forecasting, ensuring timely responses to data requests.
• Insight Facilitation and Collaboration – Foster collaboration with internal and external stakeholders, coordinate preparation of internal and external presentations of research findings, and support cross‑functional teams.

• Post‑secondary degree in social sciences, research, business, economics or a relevant field of experience.
• Seven (7) years of progressive experience in the financial or payments industry, including five (5) years in a leadership role.
• Experience in quantitative and/or qualitative research, synthesizing complex information and presenting strategic output related to payments.
• Experience in identifying key market segments, customer needs and market trends.
• Excellent stakeholder relationship management.
• Ability to support multiple priorities and projects.
• Eligibility to complete background checks carried out by Payments Canada.
• Occasional travel required.

• Bilingualism (English and French) is considered an asset.
• Possession of a CAIP designation is considered an asset.

• Based on qualifications and experience: $105,750 to $141,000.

• Flexible, hybrid (remote/office) environment.
• Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible).
• Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents.
• Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days.
• 26 weeks of paid maternity and parental leave top‑up.
• Rewards and recognition program.
• Access to office gym facilities.
• Internal and external professional development opportunities.

At Payments Canada, we are committed to fair, transparent and inclusive hiring. We are an equal opportunity employer and value diversity. Preference will be given to Canadian citizens and permanent residents. Only selected candidates will be contacted for an interview.