Partner Launch Specialist

Company Description

At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.

We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely – without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments.

We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.

You’ll join our Xplor Pay vertical and the team that develops a complete range of payments solutions including point-of-sale, ecommerce, mobile, in-app, recurring billing, e-invoicing, and auto-reconciliation to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting into the Senior Manager of Partner Launch, you will help us onboard partners and project manage the onboarding process. Some of the other responsibilities include:

• Develop understanding of available Integration options, features, and benefits.
• Develop understanding of Partners’ organizations, including roles/responsibilities, key stakeholders, and decision makers.
• Become educated on Partners’ business models and help determine go to market strategies.
• Build relationships through recurring communication with Partners (weekly calls/email/Slack).
• Train Partners on available Xplor resources such as Partner Home, Merchant Home, Virtual Terminal, and Campus to promote self-service.
• Understand and communicate Product features and benefits to Partners.
• Introduce partners to relevant Xplor teams and resources so they have an understanding of our organization and the best ways to leverage the partnership.
• Complete Partner Onboarding process including all documented steps and track dates of completion.
• Successfully complete the Partner’s Integration Certification and lead Partner through beta phase.
• Provide all necessary documentation and education for a successful handoff to long-term Partner Development Manager.
• Identify potential Marketing opportunities for long-term Partner Development Manager to implement.

- The average base salary pay range for this position is $65,000 to $75,000

- May be eligible for monthly bonus

- Location:

This is a 100% remote position available to candidates located in the U.S., excluding Hawaii and Alaska.

What would make me a good candidate?

We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

Required qualifications for this role:

• Must have payments experience.
• Bachelor’s degree in business, marketing, or related field.
• 2-5 years of experience in sales, marketing, customer service and/or related field.
• At least 2 years related experience managing ISV Partners preferred.
• Strong communication skills and IT fluency.
• Salesforce experience preferred.
• Proficient with Microsoft programs.

At Xplor, we believe that the best innovation and ideas happen at the intersection of differences - people of different cultures, generations, disciplines, and lived experiences. So even if you think you don’t quite tick all the boxes, we still encourage you to apply.

Our four core values that guide us from how we hire and recognize our team members to how we interact with our customers day to day:

• Make life simple
• Build for people
• Move with purpose
• Create lasting communities.

If these values sound like you, and describe people…