Microenterprise Development Specialist

Overview

Compensation: $70,000 - $105,000 based on experience and credentials.

Location Type:
Hybrid – a flexible work model blending in‑office and remote working.

Position Type:
Full Time
.

Schedule:

Monday through Friday 8:30 AM – 5:30 PM
.

The Microenterprise Development Specialist develops and cultivates internal relationships with the credit union’s small business stakeholders and externally with government and community partners. This individual is recognized as a resource for small business leaders and focuses on the outreach of under‑resourced community members aspiring to start or grow their small business. Key responsibilities are to be a community resource consistent with our CDFI mission and to increase the number of small business loans and accounts with Suncoast.

As a secondary function, this role will support Personal Relationship Banking.

• Answer questions and solve problems regarding members’ financial needs by listening to details, collecting data, securing answers, and reporting results
• Promote, explain, and cross‑sell features and benefits of credit union products and services to help members meet their financial needs
• Present features and benefits of share, negotiable deposit, retirement, and fiduciary accounts
• Determine eligibility when opening accounts
• Cultivate relationships with front‑line staff to promote knowledge of small business product offerings
• Open accounts, perform maintenance, account changes and reconciliation, and error resolution while ensuring all regulatory requirements are followed
• Build business through the sales of products and services, and by serving the community through active participation in area events
• Meet with current and aspiring business owners to increase their knowledge of credit union small business education and product offerings in addition to personal accounts and accounts for their employees
• Establish mutually beneficial relationships with community and governmental partners to support small business education and lending
• Ensure stakeholders understand the credit union difference and Suncoast offerings
• Develop and maintain relationships with Small Business Loan Consultants and community partners to ensure micro‑loans are presented to small business owners
• Manages existing small business portfolio of members with loan relationships of $250,000 or less, including annual reviews, renewals, and line of credit term outs.
• Act as a subject‑matter expert for small business education and lending by providing education regarding access to capital and other resources to build a sustainable and profitable business
• Collect and report data to support goals
• Increase accounts per member, loans, deposits, and fee income by cooperating with business units including Suncoast Trust and Investment Services, service centers, and credit union subsidiaries
• Represent the credit union in the community, often giving presentations and facilitating classes or seminars

• Bachelor's degree in business administration, finance, or a related field (A comparable combination of work experience and training may be substituted for education requirements.)
• 3 or more years of sales or business development experience
• Strong knowledge of small business lending
• Proficient knowledge of personal and business financial statements with operational acumen to analyze personal and business members' creditworthiness
• Experience working with non‑profit organizations, including CDFI
• Current relationships with community partners such as Liftfund, city and county municipalities, SBA, SBDC, SCORE, Prospera, and various other economic development and community councils
• Excellent public speaking skills desired
• Able to prioritize tasks, deal effectively with competing and changing priorities, and meet deadlines. Accurate, detail‑oriented, and organized. Able to analyze and resolve difficult problems and situations.
• Good knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities.
• Good verbal and written communication skills and interpersonal skills in order to interact professionally and effectively with members, staff, vendors, and government…