Commercial Manager

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

What you'll do:

We are looking for highly motivated people who have a good eye for numbers, enjoy spotting opportunities, then more importantly, enjoy doing something about it. Provide deeper analysis on historic performance with a bigger picture lens, highlighting customer behaviours and product trends to improve and deliver weekly/quarterly/yearly objectives. You will be able to explain drivers of performance succinctly and in a timely manner to senior stakeholders whilst getting senior stakeholders buy in

Find innovate ways for us to drive performance across products by understanding levers to improve performance. Formulating end to end plans to achieve objectives using bigger picture analysis, working closely with Base Management, Trading Performance and Customer Service teams

Own end to end initiatives for growth and improved P&L performance

Provide quarterly wash ups of Trading Performance and frequently engage stakeholders of newly formed analysis

Work on strategic projects where you seek to identify and size opportunities across products in your channel. Form recommendations and present to senior stakeholders

Build positive relationships with stakeholders across the matrix based on collaboration, trust and delivery

Identify reporting needs and build tableau dashboards for all levels of stakeholders to use

What you'll bring:

First and foremost, we are looking for proactive and inquisitive personalities who enjoy working with numbers. You will be commercial aware and if you come from a role as a commercial/ecommerce manager, analyst, buyer or any type of role where you used data to help shape decisions in the company then this role could appeal to you. You'll be a strategic thinker - able to take complex ideas and simplify them into a plan that is forward looking and puts the customer first

You'll be brilliant at translating customer insight into strong commercial strategies that drive momentum and strong business performance

You'll be very commercially aware and numerate, able to size commercial opportunities and influence your network to keep us focused on what's important

You'll have strong analytical skills and be confident using Microsoft Excel and PowerPoint - producing packs and business cases that cut through complexity and lead straight to a decision

You'll have some experience with GenAI-driven automations that reduce manual analysis time and free up capacity for higher-value commercial strategy work

You'll be excellent at collaborating with stakeholders, and skilled at communicating up, down and across the organisation

You'll be a strong communicator, confident at presenting your recommendations across the organisation and able to bring stakeholders on a journey

Traits we look for:
Energy - thrives in a fast-paced environment

Inquisitive - naturally curious and wants to find out more about what's driving performance and customer behaviour

Growth - you are keen to learn, ask lots of questions and know your strengths and areas to work on

Team overview:

Customer Growth are the heartbeat of Sky. We are responsible for the commercial health (acquisition and retention) of our TV, Broadband and Mobile subscription business . You'll work really closely with the product P&Ls,
-pulling together plans to hit commercial targets or find opportunities to drive further benefit, then execute these across our channels through various initiatives and pieces of analysis. As a result, this role will allow you to rapidly build an internal network across Sky. So, if you want to work across large groups of diverse teams in a high-profile role, then this could be for you!

The Rewards:

There's a reason people can't stop talking about #Life At Sky . Our great range of rewards really are something special, here are just a few:
Sky Q, for the TV you love all in one place

A generous pension package

Private healthcare

Discounted mobile and broadband

Access a wide range of exclusive Sky VIP rewards and experiences

How you'll work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Your office base:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers.

On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym,…