Warranty Specialist​/Spécialiste des garanties

Sandvik Mining is seeking a Warranty Specialist

Location:

Lively, ON / Val-d’Or, Qc Schedule

Monday to Friday (37.5 hours/week)

Hybrid/remote work flexibility (flexible schedule)

At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.

Currently, we have an opening for a Warranty Specialist to join our team. The Warranty Specialist plays a key role in supporting dealers, customers, and internal teams across Sandvik Mining Canada by coordinating warranty claims, monitoring performance, and ensuring adherence to warranty policies and procedures.

This role requires a detail-oriented professional who thrives in a fast-paced environment, demonstrates sound judgment, and works collaboratively across functions to support business outcomes.

Are you a detail-oriented professional who enjoys solving problems and coordinating processes in a fast-paced environment? Do you have a talent for analyzing information and collaborating with dealers, customers, and internal teams? If so, we want to hear from you!

While searching for the best opportunity for yourself today, we are already thinking ahead of your future tomorrow. So now we challenge you to take it one step further and apply!

• Coordinate and process warranty claims for dealers and customers across Canada in accordance with warranty policies.
• Support the service administration team with warranty job management and claims when required.
• Review warranty eligibility, documentation, and claim accuracy prior to submission.
• Open, manage, and close warranty job orders using multiple internal systems.
• Monitor and maintain the CRM warranty dashboard, ensuring data accuracy and timely updates.
• Track claim status, follow up on outstanding items, and resolve discrepancies or issues.
• Support engine and engine component claims with OEM’s (Volvo, CAT, etc.).

• Prepare and maintain bi-weekly Work in Progress (WIP) reports and follow up with administration team.
• Complete monthly and quarterly warranty reporting for management.
• Create and maintain spreadsheets, graphs, and data summaries to support warranty analysis.

• Provide prompt, professional responses to internal teams, customers and dealer inquiries, including expedited requests.
• Proactively resolve warranty concerns by collaborating with internal stakeholders.
• Work closely with cross-functional teams, including Account Teams, to ensure successful business outcomes.

• Provide training and support for new employees on warranty processes and systems as required.
• Participate in continuous improvement initiatives, including new software or system rollouts.
• Identify opportunities to improve warranty processes, reporting, and data accuracy.

• We are ethical and compliant, dedicated to health, safety, and sustainability. We put health and safety first!

• Minimum 2 years of experience in a warranty specialist, warranty administration, or related role.
• Strong administrative skills with a high level of computer literacy.
• Excellent attention to detail and data accuracy.
• Strong organizational and time management skills.
• Effective written and verbal communication skills.
• Ability to work well under pressure and manage multiple priorities.
• Experience interpreting warranty policies and knowledge of mining equipment is an asset.
• Proficiency in both English and French is considered an asset.
• Post‑secondary education in Business Administration or a related field is considered an asset.
• General knowledge of mining equipment product lines an asset.

• The opportunity to make an impact on our business performance.
• The opportunity to be part of an ambitious team, in an industry‑leading business.
• The opportunity to reach your full potential.
• Ongoing development and training.

Our core values are the soul of the…