Senior Customer Success Manager; Strategic Legal

Overview

Senior Customer Success Manager in the Strategic Legal segment at Everlaw, serving as a strategic partner and trusted advisor to top US (AmLaw 200) and Canadian law firms. Leverage deep workflow expertise and legal industry knowledge to help customers realize the full value of Everlaw, proactively guiding them through change management and enabling them to integrate our solutions into their core business strategies.

Build high-trust relationships, demonstrate credibility and a consultative approach, ensure customer success, drive adoption, and deliver measurable results. We encourage applications from candidates who are passionate about empowering customers, thrive in dynamic environments, and are committed to doing what is right for both clients and Everlaw to promote justice by illuminating the truth.

At Everlaw, our mission is to promote justice by illuminating the truth. Our company culture is open and democratic and we’re committed to the professional growth of our team members, offering an annual learning and development stipend and regular check-ins with managers regarding career goals. If you’re looking for a place that values passion, integrity, thinking big, and a desire to learn, we’d love to hear from you.

We do not believe in the ‘perfect’ candidate and encourage you to apply if you feel you can bring value to our team.

This is a full-time, exempt position based in our Oakland, CA or New York City, NY office with a hybrid work schedule: in office M/W/Th with the option to work from home on Tu/Fr.