Account Manager

Print Account Manager

We are seeking a Print Account Manager to serve as the primary contact, advocate, and growth driver for assigned customers, with a strong focus on expanding accounts and driving new business opportunities. In this role, you will proactively identify and capitalize on sales and upsell opportunities to support the company's revenue growth targets, while optimizing production to meet/exceed cost, quality, and delivery targets.

In this opportunity as a Print Account Manager, you will:

• Customer Relationship Management & Sales Growth: Proactively build and nurture internal/external customer relationships, drive sales initiatives by identifying needs and recommending solutions, and work with sales/marketing teams to develop account strategies and capture new business.
• Customer Communication & Support: Customer-facing relationships. Monitor job status, ensure deadlines are met, represent customer and manufacturing interests in decisions, and facilitate document/sample transfers between departments.
• Customer Feedback & Business Development: Capture and report customer feedback, identify upsell/cross-sell opportunities, provide quotes and negotiate pricing, and identify recurring problems with recommended solutions.
• Production Planning & Coordination: Perform Material Requirements Planning responsibilities, coordinate and verify specifications/materials/scheduling for jobs, and identify process requirements for production orders.
• SAP System Management: Forecast products in SAP aligned with sales projections, maintain material master data, create and release production orders with accurate details, and determine appropriate lot sizes.
• Process Improvement & Special Projects: Lead initiatives to improve workflow, systems, processes, and procedures that support business growth and operational efficiency.
• System Testing & Quality Assurance: Perform necessary system testing to ensure operational reliability and accuracy of production processes.
• Cross-Departmental
  
  Collaboration:
  
  Work closely with production and internal departments, serve as a resource to Production Account Coordinators, and support various production needs.
• Training & Facility Management: Lead manufacturing facility tours and train other tour guides to support business development activities.
• Flexible Production Support: Provide additional support for production needs as requested, including flex labor assistance and other operational requirements.

You are a fit for the role of Commercial Print Account Manager if you have:

• Strong customer-facing experience with a proven track record in identifying growth opportunities, account management, and business development, preferably in printing or manufacturing industries.
• High-level proficiency in SAP and Microsoft applications, with knowledge of printing methods, equipment capabilities, and material requirements.
• Understanding of scheduling, forecasting processes, and manufacturing operations, ideally with experience as a production planner or scheduler in printing/manufacturing environments.
• Strong mathematical, analytical, and logic skills to support decision-making and problem-solving in technical and business contexts.
• Demonstrated ability to develop and maintain growth-oriented relationships with customers, with strong commitment to customer service and proven success in driving account expansion.
• Ability to build productive working relationships across production departments and with management teams to leverage manufacturing knowledge and capabilities.
• Bachelor's degree or equivalent experience in a related field, with preference for candidates having customer service or account representative experience in relevant industries.

• Hybrid Work Model: Flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, including work from anywhere for up to 8 weeks per year.
• Career Development and Growth: Programs and resources for continuous learning and skill development to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: Comprehensive benefit plans including flexible vacation, two company-wide Mental Health Days off, Headspace app access, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized reputation for inclusion, belonging, flexibility, work-life balance, and adherence to core values.
• Social Impact: Paid volunteer days off annually and opportunities to participate in pro-bono consulting projects and ESG initiatives.
• Making a Real-World Impact: Helping customers pursue justice, truth, and transparency by providing trusted, unbiased information.

In the United…