Senior Partner Sales Manager

Overview

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. Our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Senior Partner Sales Manager

• Grow the Indirect Channel (TSD Channels) in support of Genesys revenue goals.
• Nurture strategic partnerships and generate partner opportunities.
• Incentivize, train, and enable partners in your region, measured by monthly, quarterly, and annual opportunity pipeline and bookings.
• Develop and maintain relationships with TSD partners to ensure successful pipeline and booking flow to meet revenue targets in the assigned territory.
• Identify key TSD partners and maintain regular communication about the Genesys Partner Program, industry position, winning strategies, and the value of partnering with Genesys.
• Serve as a thought leader, presenting to regional partners on industry trends, products, and sales tools while proactively anticipating needs.
• Coordinate with cross-functional teams within Genesys (solution consulting, product marketing, sales, operations) to address partner needs and create a world-class experience.
• Align regional sales teams with relevant partners through targeted demand generation and account mapping activities focused on partners who provide credibility, capability, commitment to Genesys, and a relevant customer base.
• Proactively prevent issues or conflicts during opportunity registration and assist with issues during the field engagement process.
• Hold partners and stakeholders accountable to agree upon goals through regular cadence meetings to manage and track progress.

• Experience collaborating with partners in the TSD space.
• Contact Center, CX, UCaaS and SaaS experience is a plus.
• Initiative-taker with natural curiosity.
• Ability to recruit and develop top partners in assigned regions.
• Strong understanding of opportunity qualification, deal cycles, and forecasting accuracy (MEDDPICC).
• Ability to interface at all organizational levels and maintain strong working relationships.
• Extremely strong organizational and time management skills.
• BS or BA degree or 8+ years of equivalent work-related experience.
• Ability to travel up to 50%.

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role may also be eligible for a commission or performance-based bonus opportunities.

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• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise to drive loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI work forces. To learn more, visit

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.