Client Manager Remote
Singapore, Singapore
Listed on 2026-05-07
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Business
Client Relationship Manager
The Role
As a Client Success Manager, you will own Modern Health’s employer relationships from launch through contract renewal across APAC. You are responsible for partnering with Fortune 500 companies to drive product adoption and engagement, and over time client retention and growth. You partner closely with senior HR executives and business leaders, serving as product expert, strategic consultant, and mental health champion.
Your partnership with Modern Health’s clients and internal product team allows us to continually improve the functionality and benefits of the platform.
This role reports to the Vice President of Client Success. Ideal candidates have prior experience managing large‑scale client relationships and are comfortable analyzing data and using it to make strategic and consultative recommendations. In this role you will be expected to work in your country/time zone. We’re looking for someone who is excited to positively impact the lives of millions in a highly visible role.
This position is only eligible to be performed within Singapore. Candidates must be fully authorized to work in Singapore, and/or a Singaporean Resident.
What You’ll Do- Manage a portfolio of Enterprise Accounts, serving as the face of Modern Health for our highest-priority customers
- Build and manage relationships with a broad range of global stakeholders including Benefit Managers, HR Executives, and consultants
- Partner and support sales initiatives by representing the Customer Success role, organization and how we support and partner with customers
- Conduct regular global account meetings to refine and align customer strategies
- Partner with the US Customer Success Lead to ensure a consistent, cohesive approach across regions
- Partner with clients to define and execute a custom program strategy for Modern Health that integrates within their broader benefit offerings
- Champion and drive engagement with Modern Health’s mental wellness programs, converting clients into champions who serve as references and case studies
- Serve as the primary contact for global product updates and upcoming developments, while acting as a local, accessible contact for escalations and urgent matters
- Maintain an understanding of diverse cultural nuances that influence client interactions worldwide
- Provide local implementation support in conjunction with the US-based implementation team
- Help clients understand available training topics, delivering Benefit Overview sessions tailored to their needs
- Support and lead global QBRs/ABRs, including day‑to‑day reporting requests for global customers
- Strategically use data and insights to guide decision‑making, employing storytelling and actionable recommendations that support long‑term success
- Leverage tools such as Looker, Gainsight, and Salesforce to understand and diagnose client health, identifying opportunities and risks
- Drive success in measurable engagement and revenue outcomes, including improved wellness impact, benefits utilization, retention and renewals, and product expansion
- Collaborate cross‑functionally with Product, Operations, Sales, and Clinical Care to advocate for clients and ensure successful adoption of Modern Health
Experience & Background
- 8+ years managing client relationships or selling to HR leaders within B2B tech; experience in employer benefits and healthcare is a strong plus
- Proven success strategically and autonomously managing a book of business (30+ customers across segments), including engaging with executive sponsors, senior leaders, and HR decision‑makers
Language Skills
- Fluency in English is required; additional APAC regional languages are a plus.
- Track record of achieving high retention, adoption, renewal, and expansion metrics, including closing large expansion opportunities
- Skilled at developing and implementing account strategies to maximize customer value and drive revenue growth
- Ability to build strong, trusted relationships and act as a strategic advisor to customers
- Proactive in identifying risks, resolving issues, and ensuring timely resolutions
- Adept at objection handling and independently negotiating with clients
- Engaging presentation skills with experience leading…
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