Business Development Coordinator

Business Development Coordinator I – Canon U.S.A., Inc.

Location:

US-IL-Itasca

Be the voice of our brand. As our Marketing & Inbound Coordinator, you are the first person our customers meet. You'll turn every inquiry into an opportunity by providing a high‑end, helpful experience on every call—whether you're welcoming a new prospect or guiding a service‑related request to the right place. Behind the scenes, you'll be our Salesforce expert, keeping our data clean and our connections strong.

You'll act as the essential link between marketing and sales, ensuring every lead is researched, tracked, and set up for success so that no great opportunity is ever left behind.

• Answering inbound calls: respond to customer questions, provide basic product/service information, and transfer calls to the correct department.
• Managing marketing leads – sort and track incoming leads from various sources so they are assigned to the right business unit without delay.
• Customer support – assist with sales inquiries to ensure every customer has a professional and helpful experience.
• CRM data entry – accurately enter and update customer details and call notes in our CRM system.
• Lead research – use sales tools to check the quality and accuracy of new leads before they are passed to the sales team.
• Improving processes – work with the sales and tech teams to find ways to make our lead management faster and more efficient.

• Bachelor's degree in marketing, business administration, or a related field.
• Proven experience in lead management, marketing coordination, or a similar role.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in using CRM software and other marketing tools.
• Analytical mindset with the ability to interpret data and provide actionable insights.
• Detail‑oriented and proactive approach to problem‑solving.

Salary range: $19.46 – $29.13 hourly (in accordance with applicable law).

• Employee referral bonus
• Employee discounts
• "Dress for Your Day" attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag – a Canon welcome kit and official merch you can't get anywhere else

Hybrid – Full‑time position requiring presence in the office three days a week with an option to work from home the remainder of the week; schedules may change based on business needs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.