Product Operations Lead, Chief of Staff

Overview

The Product Operations Lead, Chief of Staff, is a high-impact individual contributor role embedded within the product organization. This is not a line operations or people management role. Instead, this position is designed for a highly capable operator who can drive execution, coordination, and follow-through across a complex servicing product environment.

This role serves as a force multiplier for the SVP of Product and the Head of Engineering, ensuring that cross-domain initiatives, vendor engagements, and leadership priorities are translated into action and delivered with speed and accountability. The Product Operations Lead, Chief of Staff, operates across all servicing domains, partnering closely with Principals, Product, Engineering, and external partners to drive operating cadence, execution visibility, and consistent follow-through across priorities.

This role does not own a specific servicing domain. Instead, it owns execution across domain execution mechanisms and leadership follow-through, particularly in areas that are ambiguous, cross‑functional, or at risk of stalling. The Chief of Staff plays a critical role in ensuring alignment, improving decision visibility, removing friction, and driving outcomes across the organization. This role reports to the SVP, Head of Product, with a dotted‑line alignment to the Head of Engineering to ensure strong coordination across Product and Engineering priorities.

This is a fully remote position that offers a competitive salary range of $134,000 to $165,000, plus an annual bonus. You'll also receive our excellent benefits package, which includes medical coverage starting on day one and a company‑matched 401(k). Compensation may vary based on experience, location, and other job‑related factors.

• Partner closely with the SVP of Product and the Head of Engineering to translate strategic priorities into actionable work streams.
• Drive follow‑through on leadership directives, ensuring decisions are executed and not lost in cross-team handoffs.
• Ensure alignment across Product, Engineering, and domain Principals on key initiatives.

• Drive execution of initiatives that span multiple servicing domains, ensuring alignment, accountability, and forward progress.
• Identify blockers, gaps, and misalignments across teams; actively work to resolve them.
• Coordinate across Principals, Engineering, and supporting functions to ensure work progresses without unnecessary friction.
• Ensure that cross-domain dependencies are understood, managed, and resolved in a timely manner.

• Participate in vendor and third‑party meetings alongside Product and Engineering leadership.
• Track vendor deliverables, action items, and dependencies; ensure follow‑through across internal and external stakeholders.
• Drive alignment between internal teams and vendors to support integration, delivery, and operational readiness.
• Escalate and resolve issues related to vendor performance, timelines, and integration challenges.

• Own and drive initiatives that are not clearly defined or do not fall cleanly within a single domain.
• Lead ambiguous, high‑priority initiatives that require structure, coordination, and executive follow-through, bringing clarity and momentum to problems that do not sit neatly within a single team or function.
• Break down complex problems into actionable steps and drive them through to completion.
• Ensure that high-priority work streams maintain momentum and do not stall due to lack of ownership.

• Participate in key Product and Engineering forums to maintain visibility into priorities, risks, and dependencies and strengthen operating rhythm across cross‑functional work streams.
• Identify areas where requirements, ownership, or decisions are unclear and push for resolution.
• Support Principals in refining requirements, documenting decisions, and ensuring clarity across teams.
• Help ensure that product intent is clearly translated into execution without gaps or misinterpretation.
• Partner with…