Associate Implementation Manager; Remote

Job Summary & Responsibilities

The Associate Implementation Manager will report to the Sr. Manager, Client Management in the CDB Client Services Department. This role is responsible for new client onboarding and engagement, directing all aspects of client benefit plan installation for new and existing clients of Inspira’s products and services, and developing and executing an implementation strategy consistent with client expectations.

• Act as the single point-of-contact for benefit plan implementation; mediate and coordinate resolution of all project deliverables and implementation-related issues.
• Partner with key stakeholders (sales/service staff, consultants, plan sponsors, and internal business units) to proactively identify and address critical implementation issues, ensuring client expectations are consistently satisfied or exceeded.
• Evaluate the impact of client-requested exceptions and develop reasonable alternatives to satisfy client needs while minimizing impact on systems and operations.
• Identify, communicate, and track cost-sensitive items not included as part of the standard process.
• Identify opportunities for cross‑sell and account rounding of additional Inspira products and services throughout the implementation process.
• Other duties as assigned.

Years of

Experience:

1–2 years of experience in project management.

• Excellent analytical skills with a proactive nature.
• Strong organization skills with a drive to meet deadlines.
• Affinity for accuracy and efficiency.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Strong verbal and written communication skills.
• Aptitude for prioritization and multi-tasking.
• Strong collaboration skills.
• Drive to learn and apply new concepts quickly.
• Experience with Salesforce CRM preferred.

Remote roles can be based in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA, and WV. Relocation is not provided. Employees within a 90‑minute radius of our Oak Brook, IL headquarters are required to adhere to the company in‑office work guidelines of a minimum of 4 days per month, 10 am to 2 pm, with one of those days being a Monday or Friday.

This requirement does not apply to support specialist positions.

$25.00/hr – $28.00/hr

The compensation for this position will vary depending on factors such as location, skills, and experience. The compensation package may also include incentive and bonus opportunities. Inspira provides industry-leading benefits including healthcare, a 401(k) savings plan, company holidays, paid time off, parental leave, and an employee assistance program.