Account Supervisor

Overview

We are seeking an Account Supervisor for a hybrid position in our Birmingham office. The Account Supervisor plays a key role in supporting both day‑to‑day client communications and the successful execution of creative projects. This individual will independently lead tracks of work, while also supporting Account Leads on larger initiatives and processes—ensuring our creative delivery process is followed through to completion.

You should be self‑directed, solution‑oriented, and confident in influencing team actions to meet both internal expectations and client satisfaction. You will be expected to independently manage multiple work streams, maintain strong internal and external relationships, and contribute to high‑quality creative and strategic deliverables.

• Serve as the primary day‑to‑day client lead, owning the health, stability, and growth of assigned accounts while strengthening senior and mid‑level client relationships across multiple work streams.
• Own preparation for and participation in client meetings, including agenda development, status updates, presentation reviews, follow‑ups, and action‑item tracking.
• Act as the central point of communication between clients and internal teams, translating business needs into clear direction and ensuring alignment across strategy, creative, production, and delivery teams.
• Proactively identify risks, issues, and scope changes, managing escalations with sound judgment and emotional intelligence while maintaining client confidence.
• Collaborate closely with account leadership to ensure continuity of service, clear ownership across the team, and strong internal alignment during periods of change or transition.
• Represent agency values and standards in all client and internal interactions, contributing proactively to internal initiatives, knowledge sharing, and team culture.
• Experience managing complex, fast‑moving accounts with multiple stakeholders while leading multiple projects at a time.

• 5+ years of experience including leading digital projects across multiple channels in a digital or advertising agency.
• Ability to solve problems independently and influence teams to achieve desired outcomes.
• Self‑starter who takes initiative to identify opportunity areas, offers solutions and act on them.
• High attention to detail and strong time‑management and organizational skills.
• Exceptional written and verbal communication skills.
• Flexible and adaptable to evolving situations and needs.
• Ability to build and nurture successful relationships with clients, internal teams, and other stakeholders.
• Microsoft Office experience (Excel, Outlook and PowerPoint).
• Experience or familiarity with CRM accounts is a plus.

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best‑in‑class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more.
• Monetary assistance and support for Adoption, Surrogacy and Fertility.
• Monetary assistance and support for pet adoption.
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance.
• Tuition Assistance.
• Paid time off that includes Flexible Time off, Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more.
• Matching Gifts programs.
• Flexible working arrangements.
• ‘Work Your World’ Program encouraging employees to work from anywhere;
  Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility).
• Business Resource Groups that support multiple affinities and alliances.

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by…