Account Specialist - Cardio Partners - Remote

Summary

As an Account Specialist you’ll oversee and manage client relationships. In this role, you will act as a representative for the company and work with a broad spectrum of clients. The account specialist develops, maintains, and improves client relationships across a large territory. Your duties include engaging with clients to discuss their current program status, identifying their needs, and introducing them to new products or services.

Success requires excellent interpersonal skills, confidence, and the ability to manage multiple accounts across multiple regions.

In this role for Sarnova, you serve as our brand ambassador, delivering courtesy and a friendly, helpful demeanour in every interaction. You ensure the right product and knowledge are provided at the right time, improving first‑call resolution, customer satisfaction, and ultimately driving growth, retention, and advocacy.

• Manage and oversee key client accounts to ensure strategic alignment and overall satisfaction
• Exercise independent judgment in developing and implementing client account strategies
• Analyze client performance metrics and recommend solutions that drive business outcomes
• Establish, monitor, and adjust client targets to meet contractual and company goals
• Serve as the primary point of escalation and resolution for complex client issues, balancing client needs with company priorities
• Engage, train, and consult with clients on effective use of the software to achieve desired results
• Lead Quarterly Business Reviews and strategic planning sessions with clients
• Identify opportunities for growth, expansion, and improved service delivery across accounts
• Collaborate with senior management to influence service offerings and operational improvements
• Take a leading role in client presentations, proposals, and contract renewals
• Monitor market trends and customer insights to inform strategic recommendations
• Promote new services and products in alignment with business objectives
• Provide reports and insights on account performance and client health
• Live the values of Sarnova
• Additional job duties as assigned

• Education:
  
  Bachelor’s Degree in Business Management, Business Science, or a related field strongly preferred;
  High School Diploma or equivalent required
• Minimum 2‑3 years of experience managing and supporting customer accounts
• Ability to work in a fast‑paced environment with changing client needs and demands
• Successful and positive experience working in a remote environment preferred
• Knowledge of customer service software, reporting, and CRM systems
• Strong organizational skills; ability to manage multiple client accounts and tasks
• Independent management of all aspects of the job role, including required goals and business practices in a remote environment
• Strong computer skills; basic understanding of MS Outlook, Word, and Excel (F&O)
• Decisive thinking and leadership abilities
• Excellent interpersonal and client‑relations skills
• Negotiation, conflict resolution, and presentation skills
• Dynamic and creative problem‑solving abilities
• A strong client‑focused mindset

• Sit, walk, stand, use hands to manipulate, handle, feel, and control items or equipment
• Reach with hands and arms
• Talk and hear
• See and read, write, and interpret text
• Use computer, phone, copier, and other office equipment in the course of a day
• Occasionally lift and move objects weighing up to 10 pounds
• May be required to travel for business purposes
• Ensure confidential information is secured
• Perform all duties in a professional environment free of noise or anything that would create a negative customer experience

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Continuous is defined as 6‑8 hours, frequently is defined as 3‑6 hours, and occasionally is defined as up to 3 hours.

Employee will be required to work a minimum of forty (40) hours per week or as…