First Revenue Operations Manager; RevOps

As Senior Revenue Operations Manager,
your mission is to make Wooclap’s growth predictable, structured, and measurable across our different segments and go-to-market motions.

Your role is to ensure that our Marketing, Sales, Customer Success and Finance teams are fully aligned to deliver a seamless customer journey and maximize the value we create for educators and corporate teams
.

You will turn strategy into efficient processes, reliable data, and clear decision-making frameworks that support sustainable growth. You will report directly to the CEO.

This role is critical to:

• Structuring and optimizing how we generate and convert qualified pipeline
• Improving how we support and retain our customers across self-serve and sales-led motions
• Building a strong operational foundation to support Wooclap’s international growth

• Act as the backbone of Wooclap’s growth operations strategy, in close collaboration with Leadership
• Align Marketing, Sales and Customer Success on funnel definitions, KPIs and shared objectives
• Structure and optimize the full customer lifecycle, from acquisition to retention and expansion
• Bring clarity across segments (Education / Corporate) and motions (self-serve vs sales-led), ensuring we consistently deliver value to our customers

• Design, document and continuously improve end-to-end processes (lead qualification, onboarding, renewals, expansion, low-touch and scalable motions)
• Identify friction points and bottlenecks across the funnel and proactively solve them
• Improve forecast accuracy in collaboration with the Finance team
• Ensure our processes enable teams to focus on what matters most: customer impact

• Own Wooclap’s growth tools ecosystem (CRM, billing, analytics, marketing tools — e.g. Hubspot, Pipedrive, Metabase, Teamleader, etc.)
• Ensure data consistency, automation and reliability across systems
• Be the go-to person for CRM structure, data model and evolutions
• Partner with Finance to ensure alignment between operational data and financial reporting

• Build and maintain dashboards covering:
  • Pipeline & conversion
  • Lead quality (MQL / SQL / CSQL)
  • Renewals, churn & expansion
  • Self-serve vs sales-led performance
• Provide clear, actionable insights to:
  • Heads of Sales, Marketing and CX
  • Leadership team
• Translate data into concrete recommendations that improve performance and customer value

• 5–8+ years of experience in Rev Ops, Sales Ops, or a senior revenue-facing role
• Strong experience in a B2B SaaS environment with a subscription model
• Proven ability to operate in multi-segment and/or international contexts
• Excellent analytical skills and strong business judgment
• Hands‑on experience owning CRM and revenue tooling
• Comfortable working with ambiguity and structuring from scratch
• Structured, pragmatic, impact‑driven — with a strong ownership mindset

• Purpose-driven impact – Make a meaningful difference by helping millions of students and learners around the world engage more effectively with education.
• Collaborative, international team – Join a team of 80+ Wooclapers who value trust, curiosity, mutual support, and teamwork across borders.
• Flexible work arrangements – Enjoy a flexible schedule and remote-friendly work.
• Tangible perks:
  • 100% covered health insurance for you and your kids (Alan)
  • Learning budget: €150/year on top of trainings (Woo credits)
  • Phone subscription reimbursement
  • Meal vouchers
  • Monthly remote work allowance for all employees
  • Belgium: extra paid holidays, Eco vouchers, Mobility budget