Commercial Operations Analyst

Career Opportunities:
Commercial Operations Analyst (60358)

At BIOTRONIK Neuro, we’re ready to redefine relief for patients experiencing chronic pain. Leveraging BIOTRONIK’s advanced cardiovascular technologies, BIOTRONIK Neuro has created a new approach to SCS therapy management that is truly connected to patients and providers.

B IOTRONIK NEURO is seeking an experienced, positive, and high caliber Commercial Operations Analyst to join our new Neuromodulation Commercial Operations team. This position will play a critical role in establishing world class reporting and analytics capabilities for BIOTRONIK NEURO while supporting sales strategies and operations. Collaborating across the company, this role will work closely with sales and internal teams to help BIOTRONIK NEURO continue to disrupt the neuromodulation space and improve quality of life for patients.

The successful candidate will apply strong analytical and technical skills with an innovative and entrepreneurial approach to help establish and grow BIOTRONIK NEURO’s analytics platforms, approaches, and delivery models. The candidate thrives in a fast-paced environment, drives improvement, and makes a positive impact on the organization and patients.

This can be a remote position or based in our Lake Oswego, OR office.

• Acquire a deep understanding of BIOTRONIK’s business, develop reporting to illuminate status and drivers around organizational goals, and share insights and opportunities
• Assist with the creation of BIOTRONIK NEURO’s reporting and analytics landscape
• Design analyses for sales & sales support functions to identify areas of need which require immediate action
• Utilize available reporting tools and technology to deliver intuitive analyses
• Accountable for the quality and timeliness of data for the sales team
• Build and maintain business relationships with customers, field sales force, internal departments, and team members.
• Maintain and analyze area, regional and territory level sales, pipeline and forecast reporting
• Partner with Sales & functional leaders to create reporting aligned to KPIs & business drivers
• Lead and contribute to master data management protocols, including creation of new customers and users across our system landscape and territory management
• Be a sales advocate and partner to internal stakeholders to help translate customer specific and sales team requirements
• Monitoring of sales order processing and exception handling. Communicates with team and field sales/management as applicable for issue resolution
• Collaborate with Supply Chain, Contract Administration, and Finance departments to ensure prompt order processing, invoice delivery, payment, and dispute resolution
• Identify, define and execute projects for sales process optimization and internal business process improvement

• E2-4 years of relevant experience
• Bachelor’s Degree or higher in Business, Information Systems, or related discipline preferred
• Experience working with data, providing reporting, and driving actionable business change via analysis, reporting and strategic recommendations
• Qlik Sense, Power BI, Tableau, Business Objects or other reporting tool experience
• Experience with SAP or similar ERP system
• Experience using Salesforce
• Proficiency in Power Point, Visio, and Word
• Translate data-rich subjects into an easy to understand format
• Ability to create presentations using data visualization with strong presentation skills
• Strong time management skills with ability to meet deadlines, collaboratively and independently
• Inherent curiosity as to why we do things the way we do them and how they could be done faster/better
• Demonstrated innovation and creativity as well as willingness and ability to take initiative and drive change
• Comfortable actively participating and contributing in meeting settings with multiple stakeholders
• Capacity for problem conceptualization and solution design through analytical thinking
• Strong interpersonal skills and ability to communicate effectively using both written and verbal communication with diverse groups at all levels of the organization
• Ability to work effectively independently and in a team environment and…