Senior Product Manager

• Base Pay $ - $ / Year
• Job Category Senior
• Employee Type Full-Time Exempt
• Required Degree 4 Year Degree

Senior Product Managers advocate for our users and our business, driving the development strategy for a group of products. They use data, research, and empathy to guide multidisciplinary teams toward a common goal, balancing diverse perspectives and empowering our teams to do great work.

• Define the strategy to achieve the vision for products, and set the milestones and roadmaps to achieve that strategy.
• Collect insights to understand customer pain points and needs, and translate those insights into concrete requirements.
• Relentlessly prioritize amongst competing urgencies and voices from stakeholders to ensure that engineering resources are allocated to the most important and strategic initiatives.
• Work cross-functionally with internal and external stakeholder teams and partners to ensure successful product launches.
• Monitor and report on the performance of the product and proactively iterate and improve it based on the data captured.

• Lead product strategy, planning, and life cycle management effort.
• Establish dynamic and transparent product roadmaps and release plans that support product strategy and achieve business outcome.
• Set expectations with business stakeholders for delivery of new capabilities, features, and functionalities.
• Clearly articulate the business case of a given initiative or feature for teams to understand and buy into the why.
• Act as internal and external brand ambassador, representing the vision, strategy, and dynamic roadmap.
• Monitor business, market, and technology trends to inform product strategy and proactively propose new solutions.
• Define, track, and communicate relevant KPIs for the product to measure performance and contribution to business goal and strategy.
• Co-manage investment decision-making and finances for the product, serving as trusted advisor to members of leadership.
• Demonstrate agility by developing and reprioritizing work when unexpected needs or opportunities arise.

• Develop deep understanding of business goals and processes to inform product priorities and improvement recommendations.
• Act as client’s indispensable expert, consultant and thought partner.
• Develop and present thoughtful, strategic recommendations
• Develop and deliver solutions that create business impact, leading to increased customer adoption, customer satisfaction and stakeholder net promoter scores
• Develop strong relationships and regular communication with product stakeholders and customers to shape the product strategy and surface and prioritize needs
• Continuously monitor and evaluate product performance and proactively champion product improvements

• Bachelor’s Degree in Business, Marketing, Computer Science, or Information Technology or equivalent experience.
• 3+ years of relevant work experience in an Agile development environment with experience in a product analyst role preferred.
• Strong problem solving and analytical skills.
• Demonstrated ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing.
• Demonstrated facilitation and influencing skills to drive decision making among stakeholders with diverse perspectives and priorities.
• Ability to understand complex business problems and identify and interpret business needs.

• Advanced knowledge of agency service offerings and software used to support those service offerings, inclusive of workflow across multiple applications
• Product analyst certifications (e.g., Certified Scrum Product Owner, SAFe Product Owner Certification) a plus.
• Advanced knowledge of agile development methodologies.
• Knowledge of agile planning tools (e.g., JIRA, Confluence).

• CUSTOMER FOCUS/CLIENT INTIMACY: seeking to understand client business challenges/needs and delivering continuous value to our clients
• COLLABORATIVE: working with teams and across the organization with ease
• OWNER AGILITY: able to continuously learn and quickly adapt to changing circumstance
• RESULTS DRIVEN: accepts accountability to deliver business outcomes, even under changing circumstances. Delivers on commitments
• DISCIPLINED:
  Thinks, plans, and prioritizes work on an ongoing basis, plans and aligns with key team members before acting

The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job, typically in an office setting or in a home office. An employee in this role may be in a stationary position, often standing or sitting for prolonged periods and using office…