Remote-Eligible Customs Operations Leader, Americas

Job Description Summary

The Customs Operations Leader for Americas is a senior regional role accountable for end-to-end customs performance and regulatory compliance across the Americas (US, Mexico, Brazil, Canada). This leader owns tariff governance and duty accuracy, sets and enforces customs standards for roughly 60 GE Aerospace sites, and is responsible for transforming customs into a high‑performing, low‑defect process. The role provides strategic direction and oversight of customs brokers and vendors, ensuring that approximately 200,000 annual shipments are executed with high data quality, strong internal controls, and full alignment to GE Aerospace Enterprise Standards and regulatory requirements.

The leader closely aligns with Control Tower leadership to assure customs’ contribution to lead‑time stability, leverages Flight Deck principles to drive continuous improvement and standardization, and actively develops customs talent and external networks to sustain a strong pipeline and best practices.

This role is open to remote consideration in the state of Ohio or Florida but must be able to travel onsite to Evendale, sometimes with short notice.

• Provide strategic leadership for Americas customs operations, setting the vision, standards, and roadmap for a high‑performing, compliant customs function
• Own regional tariff governance, including oversight of HS classification, valuation methodologies, country of origin determination, and application of special programs (FTA/USMCA, FTZ, bonded, IPR), ensuring duty accuracy and minimizing leakage
• Establish and enforce a governance framework for GE Aerospace sites in the Americas, including clear ownership, focal coverage, and adherence to Enterprise Standards, WIs, and control requirements
• Lead the performance management and continuous improvement of customs brokers and customs vendors, setting expectations, implementing rigorous SLAs/scorecards, and driving broker transformation to meet GE Aerospace quality, responsiveness, and data integrity standards
• Align closely with Control Tower leadership to ensure customs processes support and improve lead‑time stability, proactively managing clearance risks, exceptions, and bottlenecks that impact delivery
• Drive the transformation of customs processes across the region, simplifying and standardizing processes, increasing automation, reducing cycle time, and improving first‑time‑right pre‑declaration quality, using Flight Deck and lean/continuous improvement methods
• Partner with FA&P, Transportation, and Site Leadership to close control gaps, strengthen freight‑pay and duty‑pay processes, and ensure accurate financial impact and allocation of customs costs
• Lead regional customs risk management, including use of risk scores, deep‑dive reviews at high‑risk sites, and structured corrective action plans to reduce residual risk year over year
• Serve as senior point of contact for Customs and other government agencies in the Americas, leading escalations, complex inquiries, and audit strategies in partnership with ITC, Legal, and site leaders
• Build and execute a customs talent development plan for the region, including upskilling site focals, succession planning, and development of future customs leaders
• Proactively network externally with customs professionals, industry groups, and broker partners to benchmark best practices, strengthen the talent pipeline, and bring in leading‑edge customs capabilities and insights
• Provide regular updates and recommendations to Global Customs / Trade Compliance leadership and senior business stakeholders on risk, tariff exposure, performance, lead‑time impact, talent, and value creation

• Bachelor’s degree from an accredited university or college with minimum 5 years experience in Customs Processes

• Extensive experience in Customs, Trade Compliance, or Global Trade, including senior‑level accountability for regional or multi‑country customs operations
• Deep technical knowledge of US, MX,  , and CA customs regimes, including HS classification, valuation, COO, FTZ/bonded environments, FTA/USMCA, and…