Associate, In-Store Strategy & Operations

About the Team

Strategy & Operations is the engine that drives the Door Dash business forward. We lead priority areas for the company, develop strategies, and drive business outcomes through deep problem solving and strong execution. Door Dash embraces and invests in this function because of our belief in an ownership mentality — our employees don’t just design strategy, they bring it to life.

Within Strategy & Operations, the In-Store team focuses on driving Door Dash customers into our partners’ physical stores, boosting sales and building long-term loyalty across every channel. We are bringing new use cases into the Door Dash app, including Reservations.

Door Dash is looking for a hands‑on, ownership-minded Strategy & Operations Associate to drive growth on our Door Dash Reservations Marketplace. In this role, you will be responsible for defining and operationalizing how merchants grow their reservations on Door Dash.

This role sits at the intersection of Strategy & Operations, Merchant Success, Marketing, and Product. You will turn ambiguous problems into clear playbooks, design repeatable growth motions, and ensure our internal teams are enabled to execute consistently and effectively.

You will report to a Strategy & Operations Senior Manager within the In‑Store team. This is a hybrid role with time spent in person and remote.

• Own growth strategy and execution by building and scaling playbooks across onboarding, launch, and ongoing performance.
• Design and test scrappy, high‑impact growth initiatives that drive impact and performance beyond standard playbooks.
• Analyze merchant performance and marketplace data to identify growth opportunities, diagnose issues, and prioritize the highest‑impact initiatives.
• Partner cross‑functionally with Merchant Success, Marketing, Product, and Enablement to operationalize merchant growth, co‑marketing, and in‑app merchandising.

• You have 1‑3+ years of experience
  . You’ve succeeded in similar cultures that are highly analytical and cross‑functional (whether in tech, operations, strategy, consulting, banking, or a related experience).
• You’re creative — you enjoy tackling new problems and don’t default to “this is how it’s always been done.”
• You’re a go‑getter — you have a strong bias toward action, are comfortable with ambiguity, thrive in a fast‑paced, constantly evolving environment, and are comfortable owning problems end‑to‑end
• You’re analytical — you enjoy diving deep into data and translating insights into action; you have experience working with Excel and/or SQL.
• You can think like a consumer and operate with merchants — you’re able to balance customer‑first thinking while working directly with top merchants to drive growth and performance.
• You’re a collaborator — you’re an excellent communicator who enjoys building strong relationships with teammates and cross‑functional partners.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here:
Covey

At Door Dash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door‑to‑door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
Door Dash is growing rapidly and changing constantly, which gives our team…