Associate Manager, Verticals - Logistics Strategy & Operations

About The Team

Our New Verticals Strategy & Operations team is re‑inventing how consumers think about grocery, convenience, alcohol, and retail delivery through both our first‑party and third‑party operations businesses. Dash Marts are our first‑party offering designed to provide on‑demand deliveries of household essentials, groceries, brand‑name favorites, local favorites, and more. The end‑to‑end Dash Mart experience is powered through Door Dash. Third‑party partnerships enable us to offer on‑demand deliveries from SMB and enterprise merchants across grocery, convenience, alcohol, and retail storefronts.

The merchants own the inventory; we fulfill and deliver. This team powers a robust logistics platform through a high‑quality, speedy, and efficient network for both Dash Marts and third‑party partners.

The New Verticals Logistics team’s goal is to drive efficiency while improving the quality and speed of New Vertical deliveries. Together we are building the world’s most reliable same‑day logistics platform to support local businesses. The projects we work on impact all sides of our marketplace—from Dashers, to Consumers, to Merchants. We are hiring a few Associate Managers who will focus on crafting and executing strategies to win in our most strategic markets, reach efficiency goals, and ensure sustainable growth.

You will report to a Senior Manager in the Central Strategy & Operations team. This non‑technical role sits under the Office of the COO. We operate in a hybrid model, with time spent in a home office and occasional in‑person off‑sites and field testing across Dash Marts and third‑party stores.

• Operate:
  Understand the forecasting systems that power the business, serve as the DRI for forecast accuracy, and continuously improve demand and labor predictions.
• Experiment:
  Identify forecast variance drivers, develop hypotheses, and test model and product changes in partnership with Product, Engineering, and Data Science, leveraging AI‑enabled forecasting tools.
• Scale:
  Transform analytical insights into operational experiments that create measurable, scalable improvements in forecast precision.
• Build:
  Launch and maintain forecasting enhancements—write complex SQL queries, draft product requirements, and support GTM efforts.
• Analyze:
  Assess operational and financial impacts of forecast improvements, model trade‑offs, and iterate based on data.
• Lead and collaborate:
  Influence cross‑functional teams—local operations, engineering, product, and data science—to align on roadmap priorities.

• Strong analytics background with advanced SQL proficiency and a deep understanding of AI tooling; experience building models from scratch.
• Problem‑solving mindset that thrives on first‑principles thinking and innovative solutions.
• Comfort operating at both a high level and in detail—skilled with SQL and data analysis while also influencing strategic discussions.
• Business acumen that recognizes how forecast decisions affect cost, service levels, and network performance.
• 4‑6+ years of professional experience, ideally in product operations, financial services, logistics, consulting, engineering, launch operations, or business operations.
• Bachelor’s degree or higher.

The successful candidate’s starting pay will fall within the range listed below and be determined by job‑related factors including skills, experience, qualifications, work location, and market conditions. Base salary is localized. In addition to base salary, compensation includes opportunities for equity grants.

Door Dash offers a comprehensive benefits package to all regular employees, including a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and sick leave, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program.

• For salaried roles: flexible paid time off/vacation plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked; paid sick time accrued at 1 hour for every 30 hours…