Alaska- Fractional vCIO & Client Tech Advisor

Client Technology Advisor (vCIO)

Location: Juneau, AK
Employment Type: Full Time

Client Relationship Ownership

• Manage client relationships as the primary "face of the MSP" for your assigned portfolio.
• Build trusted advisor relationships with client leadership, understanding their business goals, challenges, and technology vision.
• Maintain a reputation for regular, clear, proactive communication with both clients and internal Hansen Gress staff.
• Establish and lead consistent communication rhythms—including QBRs, strategic planning conversations, and check-ins—that keep clients engaged and informed.

Technology Strategy & Advisory

• Serve as the fractional CIO for client organizations: translate business goals into practical technology strategies and multi-year roadmaps.
• Provide guidance on technology investments, vendor decisions, cybersecurity posture, and IT governance appropriate for each client's size and industry.
• Help clients understand risk exposure and make informed decisions about their technology environment.
• Act as the bridge between client leadership and Hansen Gress technical teams—translating complexity into clarity.

Account Management & Retention

• Own and consistently improve a documented, repeatable account management process for your portfolio.
• Drive client retention, satisfaction and growth through proactive relationship stewardship.
• Maintain accurate pipeline data for annual renewals, right-sizing opportunities, and project opportunities.
• Identify and pursue expansion opportunities where additional Hansen Gress services would deliver genuine client value.
• Serve as an escalation point for client concerns, resolving issues with urgency and professionalism.

Financial & Legal Awareness

• Provide guidance to clients around technology budgeting, cost optimization, and contract considerations.
• Maintain awareness of revenue health across your portfolio and flag risks to client retention or account contraction.
• Partner with internal leadership on pricing, contract renewals, and account-level financial decisions.

Internal Collaboration & Accountability

• Demonstrate ownership, teamwork, clear communication, and professionalism as a Client Technology Advisor and representative of Hansen Gress.
• Partner with the Director of Service Delivery and technical teams to ensure client expectations align with operational execution.
• Contribute to internal process improvement by sharing client feedback and identifying patterns across your portfolio.
• Document client environments, preferences, and relationship history so knowledge is never siloed.

• You have 5+ years of experience in account management, client success, or technology advisory roles—ideally within an MSP or IT services environment.
• You understand the full client lifecycle and can move fluidly between relationship conversations and technology strategy discussions.
• You have a track record of building long-term client trust and translating that trust into measurable retention and growth.
• You're comfortable in a consultative sales role—whether that's right-sizing a client's account, building the case for an enterprise risk product, or convincing a skeptical client that a critical project can't wait. You know how to create urgency without pressure and turn trust into action.
• You're an exceptional communicator who can simplify technical complexity for non-technical audiences and set clear expectations at every turn.
• You bring structure to client relationships—creating repeatable processes, communication rhythms, and documentation standards that scale.
• You're hands‑on when needed and step in directly to support clients and team members alike.
• You are detail-oriented and financially fluent — comfortable working across client invoices, rates, seat counts, and service efficiencies to ensure every account is accurately scoped and optimally structured.
• Living in Alaska is either a passion of yours or a dream you want to fulfill. We are looking for someone who is "all in" on Alaska and also fits the position and our company.

• Ability to pass a basic background check for airport security badging.
• Valid driver's license (or willingness to get one) and the ability to drive. Driver policies apply.
• Must be based in Alaska. Juneau preferred, or ability to spend significant time in Juneau.
• This role requires regular face-to-face collaboration in Juneau, Anchorage, and other Alaska communities.
• Remote work flexibility within Alaska.
• This is NOT a fully remote position.

• Full-time role
• Salary: $110,000–$120,000 a year, depending on experience
• Health insurance (with vision coverage)
• Retirement plans
• Mobile device plan reimbursement
• Flexible scheduling policy
• Relocation assistance
• Work in Juneau, where meaningful work meets stunning nature with mountains, trails, and ocean right outside your door.