Wave Planner: Master Order Flow & Dock Ops

Primary Responsibility

Responsible for allocating orders, releasing work to the warehouse floor, balancing workflow, and ensuring inbound and outbound truck turn times are within acceptable levels.

• Resolve order product shortages
• Manage order cuts and communicate to customers
• Release work to the work queue in a manner that ensures maximum levels of interleaving, productivity, and carrier turn times
• Prioritize individual Lift Truck Operator (LTO) tasks along with Dock Supervisors
• Ensure dock office is utilizing inbound and outbound dock optimization functionality for each receipt and order
• Run labor reports and review with Dock Supervisors and Office Manager
• Review and update base priorities weekly to reduce manual priority changes in the work queue
• Review and update LTO home work zone assignments with Operations Manager
• Review and update product code velocity zone assignments with Operations Manager
• Review and update optimal static and dynamic pick locations with Operations Manager
• Actively participate in continuous improvement projects and safety programs
• Continually evaluate effectiveness of systems and recommend changes where appropriate
• Troubleshoot and correct systems problems
• Train all levels of users on relevant systems
• Follow attendance policy; show up for work on time and ready to work assigned shift
• Other duties as requested

• High school diploma or general education degree (GED) preferred, or at least one year related work experience.

• Ability to work in fast‑paced, deadline‑oriented environment.
• Good customer service skills
• Proficiency with basic PC software and Americold systems
• Ability to communicate effectively with a variety of individuals
• Ability to pay close attention to detail
• Strong communication skills
• Must be able to relate to other people beyond giving and receiving instructions; they must get along with co‑workers without exhibiting behavioral extremes, perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others, and respond appropriately to criticism from a supervisor.
• Knowledge of Warehouse Management Systems.
• Knowledge of Microsoft Office Suite.
• Desktop computers.

• Requires the ability to sit for long periods of time, with frequent interruptions
• Requires several hours per day of sitting, getting up and down from chairs, and reaching or bending
• Requires manual dexterity with normal hand and finger movements for typical office work
• Talking, hearing, and seeing are important elements of completing assigned tasks
• May require travel by automobile and airplane for business
• May require a visit to facility operations in temperatures at or below freezing
• May carry loads related to travel and occasionally lift, carry, position or move objects weighing up to 20 pounds
• Requires the use of various electronic tools
• Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes
• Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others, and respond appropriately to constructive feedback from executive management

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Americold offers best‑in‑class benefit programs and continuously works with associates to ensure that our offerings meet the needs of their health and financial well‑being. When you join Americold you join a values‑oriented company with a clear mission. We help our customers feed the world.

Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws. EOE/AA M/F/D/V DFW.