Business Care Account Manager

Location Details

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This position may be a hybrid or fully remote position, as decided by your manager. If designated as hybrid, you’ll divide your time between working remotely from your home and an office location, so you should live within commuting distance. If designated as remote, you’ll be working remotely from your home and may occasionally visit a GoDaddy office to meet with your team for events or meetings.

Your hiring manager can share more about this role’s hybrid or remote designation.

This position is not eligible to be performed in Alaska, California, Colorado, Hawaii, Illinois, Louisiana, Massachusetts, Mississippi, New Hampshire, New Jersey, New York, North Dakota, Oregon, Virginia, the Virgin Islands, Washington, or the metro cities of Austin, TX and Washington D.C.

As a Business Care Account Manager, you will be a trusted advisor to GoDaddy’s corporate-level customers, responsible for building and maintaining successful business relationships. You’ll provide strategic guidance and expert support to help customers manage and grow their domain portfolios, while also delivering hands‑on account and product‑level management. This role combines relationship development, technical consulting, and business growth to ensure our customers thrive in the domain industry.

You will also be responsible for expanding your portfolio of corporate accounts while consistently achieving established performance metrics and business growth targets.

• Build and maintain strong relationships with corporate clients, serving as their primary point of contact for all account-related needs
• Provide expert guidance on domain portfolio management, brand protection, and marketing strategies. Use discretion and independent judgment to assess customer needs and recommend tailored solutions
• Manage individual and bulk customer requests (e.g., domain updates, purchases), ensuring timely and accurate implementation
• Diagnose and resolve technical issues of varying complexity using internal tools and systems
• Develop and execute strategies to help customers optimize their domain portfolios, including proactive outreach campaigns and education on best practices and industry trends
• Identify upselling opportunities and contribute to the growth of the Corporate Domains Team by expanding your customer portfolio and consistently meeting performance metrics

• Deep understanding of the domain name industry, including trends, guidelines, and competitive landscape
• 2+ years of GoDaddy experience
• Strong proficiency in GoDaddy’s product suite and ability to translate technical capabilities into customer value
• Proven experience in B2B sales, account management, or portfolio consulting, with a track record of building trust and driving customer success
• Excellent interpersonal and communication skills, with the ability to influence and collaborate across teams and organizational levels
• Demonstrated commitment to customer satisfaction, with strong consulting, problem‑solving, and service delivery skills
• High attention to detail, strong organizational abilities, and effective time management, especially in managing multiple accounts and priorities

• Familiarity with Salesforce, including proficiency in demonstrating its tools and features to optimize sales processes, reports, and customer relationship management
• Experience working in a remote or hybrid environment with cross‑functional teams
• Experience managing high value or enterprise level accounts

Working at GoDaddy offers many benefits, including competitive pay, generous time off, parental and wellness leave, healthcare, retirement savings program, and much more. Offerings vary by location.

This role is eligible for a comprehensive benefits package, which includes medical, dental, and vision insurance, a 401(k) retirement plan, paid sick time, paid vacation and personal time…