Marketing Operations & Transformation Consultant

Marketing Operations & Transformation Consultant

Marketing Strategy & Planning

Full-time, Boston MA

As a Marketing Operations & Transformation Consultant, you will drive operational excellence across the marketing organization through process improvement, AI-enabled, technology-driven transformation, defining and executing Ops tool strategy and roadmap, and leading planning and analysis. In this role, you will partner closely with senior marketing leaders, Technology partners, and external vendors to design, operationalize, and continuously improve marketing processes, platforms, and performance management frameworks.

The ideal candidate is an experienced marketing operations leader who brings exceptional cross-functional expertise, strong business, technical and analytical acumen, and the ability to influence outcomes across a complex, distributed organization. You bring a structured, detailed oriented approach while maintaining a big picture perspective, and thrive in a collaborative environment managing multiple priorities. To succeed, you must be motivated by transforming how marketing works, bedding AI-assisted workflows that improve speed, quality, and consistency, and driving measurable business impact.

You demonstrate the ability to thrive in collaborative environment, communicate effectively, take initiative, manage multiple projects and deadlines, and grasp new concepts.

The Team

This position reports to the Head of Marketing Strategy & Planning and sits within the Marketing Strategy & Planning organization. The team leads marketing organization strategic projects and execution, operational excellence, and performance management, partnering with leaders across Marketing, Finance, Technology, and Distribution channels.

Responsibilities

* Oversee and continuously improve cross-departmental and cross-functional marketing operations processes and workflows, for an AI enabled organization

* Design, operationalize, and manage scalable processes and workflows that improve efficiency, clarify accountability, accelerate speed-to-market, and enable seamless collaboration

* Develop, define and execute Marketing Ops Tool strategy and roadmap

* Lead the selection, implementation, optimization, and business ownership of marketing enablement platforms, such as Project Management tool, Digital Asset Management, Gen AI Tools, and the workflows/guardrails that drive adoption

* Refine governance, processes, and operating models to improve tool adoption and rollout

* Facilitate and lead planning processes across marketing to ensure alignment to strategy, prioritization, resourcing, and execution

* Drive and manage continuous improvement initiatives and change management efforts across a complex, distributed organization

* Provide strategic insights through rigorous quantitative and qualitative analysis; translate complex data into clear, actionable recommendations for senior leadership

* Develop business cases, cost benefit analysis and investment recommendations for marketing operations capabilities and transformational activities.

* Establish and manage operational performance dashboards, including ops efficiency and AI impact

* Manage vendor and third party partner relationships related to marketing operations platforms

* Lead through influence across a matrixed organization, providing direction, structure and thought leadership. Partner with Technology, and Distribution to drive alignment, adoption, and sustained change

* Success is measured by tangible outcomes such as completed planning cycles, successful platform implementations, process efficiency improvements, and strong stakeholder alignment-outcomes that are inherently well-suited to a remote working model.

Minimum Qualifications

* Bachelor's degree

* 6+ years of directly relevant experience across marketing operations, planning, technology, or analytics

* 3+ years of hands-on experience across multiple marketing disciplines, including strategy & planning, operations, technology, digital, brand, creative, integrated campaigns, demand generation, analytics, or insights

* 3+ demonstrated success leading complex, cross-functional initiatives without formal…