Workforce Management Professional

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The Workforce Management Professional 2 applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, talent management, diversity and human resource compliance). The Workforce Management Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

The Workforce Management Professional 2 assesses organizational staffing and identifies requirements and solutions to meet workforce objectives. Provides analysis of talent and staffing needs based on strategic planning at the enterprise level. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed.

Follows established guidelines/procedures.

• 4+ years of Workforce Management experience, with a focus on scheduling and staffing optimization.
• Proven expertise in contact center or operational workforce planning.
• Advanced knowledge of WFM software, including IEX, Verint, or other scheduling tools.
• Strong data analysis skills, including the ability to interpret workforce metrics and forecasting data.
• Proficiency in Microsoft Excel (pivot tables, macros, advanced formulas) and database management tools.
• Experience in real-time workforce monitoring and intraday adjustments.
• Ability to manage multiple projects and timelines in a fast-paced environment.
• Strong problem-solving skills with a proactive and analytical approach.
• Excellent communication and presentation skills, with the ability to convey complex scheduling concepts to stakeholders.
• Self-motivated and able to work independently with minimal supervision.
• Occasional travel may be required.

• Bachelor's degree in business, Operations, Workforce Management, or a related field (or equivalent work experience).
• Advanced Degree
• Prior experience in Process or Project Management

As part of our hiring process for this opportunity, we will use an interviewing technology called Hire Vue to enhance our hiring and decision-making ability. Hire Vue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from  with instructions on how to add the information into your official application on Humana's secure website

While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

40

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related…