Principal Product Manager - Sales and Customer Success Platforms; Remote

Summary

Yelp empowers millions of small and local businesses to manage their online presence and connect with customers. Businesses choose Yelp because we offer unique tools and insights designed specifically to help them grow. Our Product and Engineering teams work closely with local businesses to understand their needs and deliver innovative solutions that drive success. Our commitment to connecting people with great local businesses has never been stronger.

We are seeking a visionary and strategic Principal Product Manager to lead the transformation of our Sales & Customer Success platforms through AI. In this high‑impact, executive‑facing role, you will set the vision and direction to empower more than 2,000+ sales and customer success organizations, driving over $1B in revenue.

You will shape how our teams operate, reimagine customer engagement, and deliver breakthrough impact at scale by owning three critical areas: orchestrating innovative, AI‑powered internal workflow tools to supercharge team performance and efficiency (think account intelligence, meeting insights, automation); expanding cutting‑edge, customer‑facing AI bots that blend automation and the human touch for millions of business owners via chat, voice, and SMS;

and launching and scaling strategic pilots with our go‑to‑market teams, leading high‑visibility initiatives that validate bold AI‑driven concepts and drive adoption across the organization.

• Foster and build a fun, diverse, and inclusive culture that reflects Yelp’s values.
• Set and articulate the vision, especially around AI by defining, championing, and evangelizing the future direction.
• Drive strategy and execution through creating a roadmap, breaking down the vision into actionable steps, and delivering across 5+ engineering teams.
• Deliver tangible impact executing with urgency, ensuring we innovate rapidly and exceeding business goals.
• Ensure cross‑functional alignment while engaging with SVPs of Sales/CS, Revenue Operations leaders, and engineering heads to align priorities and accelerate progress.
• Communicate with executive leadership providing monthly updates and insights to C‑suite on vision, strategy, and progress.
• Champion internal workflow excellence by identifying and solving pain points for sales and CS teams with transformative tooling.
• Pilot and scale AI‑powered solutions including design, test, and roll out successful pilots with go‑to‑market teams.

• A Bachelor’s Degree or an equivalent work experience is required.
• Visionary leadership and ability to set ambitious strategies and inspire teams around a bold, disruptive vision.
• Executive savvy specifically skilled at influencing and aligning with senior leaders to solve complex, high‑impact problems.
• Deep AI fluency, understanding of the latest in AI, voice, and chat automation for both internal tools and customer interactions.
• Build‑or‑buy judgment to know when to develop in‑house versus leverage external solutions to move at speed and scale.
• Exceptional communication and ability to synthesize complex ideas into clear, actionable insights especially comfortable presenting to SVP and C‑level.
• Strong technical partnership to work closely with engineering leads to define platform roadmap, ensure stability, and scale solutions.
• Track record of delivering high‑impact outcomes and experience running fast, multi‑team initiatives in complex organizations.

• Compensation range is $207,000 and $377,000 annually. You may also be offered restricted stock units and benefits.
• This opportunity has the option to be fully remote in all locations across the US.
• You can find more information about Yelp's five star benefits here!

At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts is closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”

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