Director, Patient Advisory

Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare—perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business.

We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world‑class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process.

Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

• Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.

• Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.

• Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.

• Dare to innovate:We challenge the status quo with creativity and innovation as our true north.

• Better together:We check our egos at the door. We work together, so we win together.

Location:

Remote / Work from Home - Role will support our west market (WA, OR, CA, , NV, MT, WY, UT, CO, AZ, NM, KS, OK, TX, LA) which is PST, MST, & CST. Candidates based in this market are preferred. We would consider strong candidates based in the adjacent central market (ND, MN, WI, MI, OH, IN, IL, IA, SD, NE, MO, KY, TN, AR, AS) that are flexible to work with clients based in PST, MST, & CST.

The Director, Advisory plays a critical leadership role in delivering exceptional client value while advancing Press Ganey's advisory capabilities. This role leads a team of expert Patient Experience Advisors who provide strategic insights and improvement opportunities to healthcare clients, ensuring they benefit from the latest industry knowledge, regulatory updates, and best practices.

You will be responsible for building and enabling a high‑performing advisory team through strong leadership, scalable training, operational excellence, and close partnership with Product, Analytics, Knowledge Management, and other functional leaders. Acting as both a people leader and operational steward, you will help shape how advisory services are delivered at scale-driving innovation, consistency, and measurable impact for clients.

• Lead, hire, mentor, and develop a high‑performing team of Advisors, fostering a culture of collaboration, accountability, innovation, and continuous growth.
• Establish clear career paths, development expectations, and performance standards to support retention and professional advancement.
• Provide ongoing coaching and feedback to ensure high‑quality client delivery and exceptional customer experience.

• Ensure Advisors remain current on healthcare industry trends, regulatory changes, and emerging best practices through structured training, knowledge sharing, and continuous learning.
• Serve as a steward of advisory thought leadership, ensuring insights are timely, relevant, and aligned with client and market needs.

• Lead the evolution of advisory offerings delivered at scale,…