InstED Customer Account Manager; Remote - R12283

Job Summary

The Customer Account Manager is a key contributor to the inst

ED team. He/She will have assigned accounts and will be responsible for all customer‑facing account management, implementation, and revenue growth activities. He/She participates with management to design and implement scalable business processes related to existing customer business and relationship management. The Customer Account Manager applies a data‑driven approach to assist customers in realizing the full value proposition of inst

ED's service delivery model. He/She is hyper‑focused on partnering directly with customer stakeholders to manage day‑to‑day activities and identify opportunities to improve overall return on investment (ROI) by increasing the use of inst

ED services by providers, clinicians, members, and patients. The role reports directly to the Director, inst

ED Business Development, and works closely with inst

ED business development, marketing, technology, product, and operations teams.

• Available to meet with assigned customers, remotely or in person, when necessary.
• Responsible for maintaining current service activity while growing service volume and revenue from each assigned customer.
• Leads training sessions with customer constituents such as staff and network providers.
• Designs customer demand generation and outreach strategies, engages leadership, and oversees execution and performance of these programs.
• Monitors customer utilization data and acts on trends and analysis.
• Participates in regular customer staff and provider meetings to build awareness and promote utilization (on‑site or remote).
• Reports daily, weekly, monthly, quarterly, and annual utilization metrics and other relevant data to the inst
  
  ED management team.
• Designs and executes project plans for the implementation of new customers locally, regionally, and nationally, and manages these implementations.
• Manages the contract renewal process to maintain clients and increase visit activity.
• Leads monthly and quarterly Q  and governance meetings with executive stakeholders to review activity and ROI.
• Serves as first point of contact for technology or service support and escalates issues when necessary.
• Provides feedback on service and technology enhancements based on customer input.
• Collaborates with Marketing, Technology, Process Innovation, and Operations for continued optimization of the service delivery model.
• Develops content for marketing and outreach campaigns.
• Attends trade shows and industry events.
• Undergoes onsite meetings at customer locations.
• Performs any other job‑related duties as requested.

• Bachelor’s degree required (or equivalent years of experience accepted in lieu of education).
• Five (5) years of experience in account management, customer management, sales, provider network management, customer service, management consulting, or customer‑facing business operations required.
• Five (5) years of experience in a clinical or health‑insurance organization, payer, or provider environment preferred.

• Proficient with MS Office (Excel, PowerPoint), , Power BI, Patient Ping, and other analytical tools.
• Ability to manage customers through the contract renewal process.
• High analytical acumen with experience reviewing KPIs and generating actionable insights.
• Strong written and verbal communication skills; comfortable delivering presentations to varied audiences.
• Highly organized with the ability to develop and manage detailed project plans, including interim milestones and deliverables.
• Comfortable juggling multiple tasks and managing a book of business.
• Adaptable to a fast‑paced, start‑up environment with evolving priorities.
• Passion for healthcare and interest in alternative service and delivery models.

• General office environment; may require sitting or standing for extended periods.
• Hybrid work opportunity between office and remote locations.
• Up to 50% travel may be required.

$83,000.00 – $. Base salary, with potential bonus tied to company and individual performance. Total rewards package includes well‑being benefits.

Salary

• Fostering a collaborative workplace culture - Cultivate partnerships - Develop self and others - Drive execution - Influence others - Pursue personal excellence - Understand the business

Care Source reserves the right to amend this job description at any time. Care Source is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.