Remote AVP, Client Services & Growth

Primary Purpose of the Role

We are looking for driven individuals that embody our caring counts model and core values that include empathy, accountability, collaboration, growth, and inclusion.

Remote; must reside in the state of Georgia.

• Provides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs.
• Conducts pre-renewal visits reviewing client loss experience and general company performance. Reviews and identifies areas of potential dissatisfaction prior to renewal meetings.
• Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs.
• Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development.
• Coordinates client invoicing, audits and accounts receivable follow up for assigned clients.
• Resolves all major customer service issues.
• Supports client relationships; builds executive relationships; supports internal relationships.
• Supports business development.

• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
• Interviews, hires and establishes colleague performance development plans; conducts colleague performance reviews.
• Provides support, guidance, leadership and motivation to promote maximum performance.

• Ten (10) years of related experience or equivalent combination of education and experience, including three (3) years of Account Executive on national accounts experience and five (5) years of claims/supervisory experience.
• In-depth understanding of workers compensation and liability.

• Flexible work schedule.
• Referral incentive program.
• Career development and promotional growth opportunities.
• Diverse and comprehensive benefits including medical, dental, vision, 401(k) on day one.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.