Strategic Account Manager; E-commerce — Remote

EYStudios is hiring a Strategic Account Manager to act as the quarterback for our clients' growth.

We build and market high-performing stores on Shopify, Magento (Adobe Commerce), and Big Commerce. Our clients typically have great products but need a partner who can pull together design, development, marketing services, A/B testing, and CRO into a cohesive strategy that actually drives revenue.

As we continue to grow, we're adding a Strategic Account Manager to own their client relationships, set the direction, and bring in our specialists at the right moments to execute. This role leads the strategy on their accounts, identifies the opportunities, and guides the work from discovery through delivery.

This is a leadership role, not a coordination role. You'll be expected to bring your own marketing instincts, your own strategic thinking, and the experience to draw opportunities out of clients and turn them into meaningful work that gets executed by our team.

As a Strategic Account Manager, you are the lead on your accounts. You own the relationship, the strategy, and the outcome. You'll actively monitor each account, spot the gaps before the client does, and bring in the right specialists to evaluate and execute. You're not on the sidelines calling plays from a clipboard, you're in the huddle, reading the field, and making the call.

You'll be expected to carry real strategic weight on your own, with leadership in your corner to sharpen your thinking and grow your skill set. You should be able to look at a client's service mix and identify opportunities and risks—seeing where the channels aren't working together, where investment in one area is being undermined by gaps in another, and where the next growth lever sits.

You understand how PPC, SEO, CRO, design, development, and email all tie together, and you use that knowledge to grow accounts through well-positioned recommendations that turn into retainer work.

• A Marketer at Heart: You bring real marketing experience and a real marketing mind to the role. You understand how the channels work together and how to position recommendations that resonate with business owners.
• Proactive, Not Reactive: You don't wait for clients to ask what's next. You audit their accounts, find the opportunities, and bring solutions to the table. You know how to draw growth ideas out of clients and turn them into meaningful work for our team to execute.
• Technically Fluent: You're comfortable inside the back-end of Shopify, Magento, or Big Commerce. You don't need to code, but you must navigate the platforms confidently, answer technical questions, and write accurate task descriptions for our developers. You don't need to be an expert on all three, but you do need to know at least one or two, ideally Big Commerce and Shopify.
• Agency-Tested: You've spent real time in agency life and know how it works. You can balance multiple stakeholders, manage shifting priorities, and keep your composure when things get complex.
• Composed Under Pressure: Account management has highs and lows. You're the steady presence in the room. You handle stress well, manage expectations cleanly, and lead clients with confidence.
• Self-Directed: We need a confident self-starter. This is a dynamic, hands‑on role. You'll have committed support and guidance from leadership, but candidates who need a step‑by‑step manual to do their job won't thrive here.

• Strategy & ROI: Own client retention and growth. Identify opportunities, build the case, and ensure clients see real value from our partnership.
• Opportunity Identification: Proactively audit accounts to find gaps and growth levers across PPC, SEO, CRO, design, development, and email—then translate those opportunities into scoped work that fits within client retainers.
• Cross‑Team Leadership: Lead the work across our internal teams (Design, Dev, PPC, Email, etc.). You're directing the strategy and making sure everyone is aligned on the why behind the work.
• Project Scoping: Translate complex business needs and client requests into clear, actionable scopes for our production teams.
• Third‑Party Management: Work…