Group Director, Client Partner

Key Responsibilities

• Design, socialize, and drive multi-year growth strategies across the portfolio; align executives on ambition, investment, and a practical change roadmap.
• Nurture trusted, resilient C-suite relationships; lead strategic touchpoints, formal account reviews, analyze churn drivers, and implement preventive actions.
• Oversee and elevate integrated planning across multiple accounts; standardize planning frameworks (audience strategy, channel mix, investment scenarios, pacing) and engage strategic planning for complex governance needs.
• Review, strengthen, and pressure-test director-level plans; fine-tune investment levels, channel roles, forecasting assumptions, and trade-offs while partnering with analytics, channel, and creative teams for feasibility and measurement alignment.
• Lead or co-present senior-level planning presentations and major pitches with business development to shape stories, solutions, and value propositions.
• Product‑Led – evangelize the Bliss Point App Suite and a product‑first operating model; set portfolio adoption, quality, and usage standards linked to retention and efficiency.
• Operate the feedback loop with Product; consolidate client needs, prioritize systemic issues, sponsor automation and operating‑model improvements, and influence the roadmap with VP and product leaders.
• Coach leaders to use App Suite insights in executive conversations; institutionalize narrative quality across teams.
• Data & Measurement‑Driven – challenge and evolve measurement approaches (MMM, incrementality, attribution); align executives on investment cases, risk/return profiles, and clear success thresholds.
• Make analytics and planning readable and repeatable; set consistent goals, cadence for readouts, and clear documentation of assumptions, risks, and decisions.
• Oversee high‑severity data and measurement escalations; ensure QA governance; partner with analytics leadership to advance methods and upskill leaders.
• Lead client education initiatives to elevate measurement, product, and channel literacy; set portfolio-wide best practices.
• Build a high‑trust leadership culture that performs through ambiguity and change; evangelize meritocracy and accountability.
• Shape cross-sell and portfolio growth strategy; lead strategic pursuits and sponsor transformational initiatives to improve client and business outcomes.
• Build durable partnerships with Product, Analytics, Finance, and I&G; partner with centralized Ops/Finance on delivery quality, pricing accuracy, staffing alignment, and forecast reliability.
• Build and scale a strong leadership bench; ensure succession readiness and sustained engagement; hold senior leaders accountable to performance, values, and development.

• 12+ years leading multi-million-dollar client engagements in performance marketing; repeated success driving growth and efficiency at enterprise scale.
• 6+ years people leadership (managing managers and ICs): hiring, coaching, performance management, and succession planning.
• Executive relationship leadership and change management; expert communication, expectation setting, and complex alignment.
• Cross-channel literacy across Search, Social, Display/TV & Audio, Commerce/Retail Media, Lifecycle/CRM, Creative with strong measurement acumen.
• Bliss Point fluency or similar custom reporting platforms; translate insights into investment and testing decisions; partner with product and analytics.
• Financial fluency via partnership: read and interpret margin/utilization, pricing constructs, staffing signals, and forecasts; hold Ops/Finance accountable.
• Education:
  
  BA/BS required; advanced degree preferred or equivalent experience; public speaking/thought leadership a plus.

• Salary: $150,000‑$175,000 plus incentive pay program (Rev Share) and discretionary annual bonus.
• Unlimited paid time off; fully remote environment with flexible scheduling.
• 20 paid holidays including long weekends.
• Healthcare: medical, dental, vision, life & disability, flex spending accounts.
• Retirement: 4% match of contributions.
• Perks and wellness: fringe, Formica, unlimited telemedicine and teletherapy, thank‑ful giving, equity.
• Parental leave: 16 weeks 100% pay for birthing parents, 12 weeks pay for partners.
• Learning and development: on-demand learning, mentorship, leadership and management development programs.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability.

We will ensure individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

We support 100% remote work for this role.