Director, Client Partner

Who we are:

Tinuiti is the largest independent full‑funnel marketing agency in the U.S. across the media that matters most, with $4 billion in digital media under management and more than 1,200 employees. Built for marketers who demand growth and accountability, Tinuiti unites media and measurement under one roof to eliminate waste—the biggest growth killer of all—and scale what works. Its proprietary technology, Bliss Point by Tinuti, reveals the truth around growth and waste, and how to capitalize on it.

With expert teams across Commerce, Search, Social, TV & Audio, and more, Tinuiti delivers measurable results with brutal simplicity:
Love Growth. Hate Waste.

We support 100% remote work for this role!

As a Director, Client Partner, you will own strategic, executive‑level client relationships for a defined set of accounts, build integrated multi‑channel plans tied to client objectives, and lead client touchpoints that turn insight into decisions. You’ll interrogate briefs, bring competitive and scenario thinking, and orchestrate cross‑functional trade‑offs so plans are measurable and actionable. You’ll convert complex platform, competitive, and Bliss Point App insights into clear narratives (“what, so what, now what”), champion product‑ and measurement‑led ways of work, and raise operating standards so teams deliver predictable, high‑quality outcomes.

• Own end‑to‑end integrated, multi‑channel planning for assigned accounts and present at client touchpoints; align annual/quarterly/campaign plans to business objectives with clear trade‑offs, channel roles, pacing, and investment recommendations.
• Build trusted relationships with director‑/VP‑level stakeholders; expand the stakeholder map; proactively surface and neutralize risks and political headwinds.
• Connect investment and testing recommendations to measurable outcomes; lead forecasting and scenario modeling (e.g., CAC, ROAS, revenue, reach, lift) to identify waste to reduce and scale opportunities to fund, including testing agendas across creative, audiences, placements, and landing pages.
• Drive performance, optimization, and transparency; lead client touchpoints that convert insights into clear decisions and next steps.
• Lead or co‑lead new‑business pursuits with BD; shape solutioning, scoping, and narratives that highlight integrated, cross‑channel value.
• Build and demonstrate deep working knowledge of the Bliss Point App Suite; be an early adopter who connects features, data structures, and limitations to client priorities and decisions.
• Construct action‑driving narratives using App outputs (“what, so what, now what”); set standards for instrumentation and hygiene; ensure robust QA and issue triage.
• Channel‑structured feedback to Product; champion measurable adoption and high‑quality usage across your teams; link use cases to retention, cross‑sell, and performance.
• Define simple success measures by objective (awareness, consideration, conversion) and partner with Analytics/Econometrics to design the measurement approach (e.g., MMM, incrementality), including when and how results will be read and what trade‑offs and guardrails apply.
• Synthesize multi‑source, multi‑channel data into clear stories and investment cases with expected impact and confidence ranges; present options and recommendations clients can act on.
• Anticipate and resolve data and QA issues; lead critical escalations; monitor outcomes, run after‑action reviews, and update assumptions and recommendations for the next client touchpoint.
• Apply practical and strategic knowledge of at least two marketing channels; explain how channels are measured and leveraged within the holistic mix; integrate product, measurement, and channel expertise into a single, accessible client narrative.
• Educate clients to increase literacy and buy‑in using inventory and economic model knowledge by channel to inform pacing, elasticity, and trade‑offs.
• Ensure briefs, plans, and reviews consistently reflect Tinuti standards (integrated strategy, measurement, and product thinking).
• Lead through ambiguity with a human‑centered approach; create clarity, safety, and pace for teams and clients; run…