Account Executive

Responsibilities

• Lead execution of client strategy in collaboration with clinical, client services, and operations teams.
• Build and maintain strong client stakeholder relationships at all levels via timely and effective communication, including phone calls, emails, and face‑to‑face meetings.
• Collaborate with internal departments to develop and effectively deliver quarterly, annual, and other client reporting packages that drive and support client strategy through analytical interpretation of data.
• Identify and present appropriate benefit design and up‑sell opportunities that contribute to an excellent client experience.
• Leverage knowledge of PBM and pharmacy industries to provide a consultative approach to client needs.
• Drive and own client renewals through collaborative development of ongoing, effective client strategy fostered by strong relationships with key client stakeholders.
• Own contracting processes to include negotiations and ongoing compliance to contract/agreement terms.
• Participate in the resolution of escalated client issues as needed in cooperation with the Client Experience Team.
• Participate in Request for Proposal (RFP) processes to support sales initiatives by assisting with questions and responses as assigned.
• Assist with onboarding and implementing new business to provide a cohesive incoming client experience.
• Identify market and organization needs and support business development efforts by sharing information with internal key stakeholders to improve client experience and drive organization success and efficiency.
• Assists in identifying business line issues and defining stop‑gap solutions and long‑term solutions.
• Perform other duties as assigned.

• BS/BA in Business, Health Care Administration or related field, or an equivalent combination of education and experience.
• Minimum of 3 years’ experience as an account manager or account executive, managing own book of clients that are moderate to complex in nature.
• Strong account management, project management, sales and negotiation skills.
• Excellent communication, both written and oral, and interpersonal skills.
• Strong presentation skills to all levels of employees.
• Ability to build and maintain relationships with clients and internal partners.
• Ability to be a trusted partner and advisor and to influence internal and external partners.
• Knowledge of pharmacy benefit management (PBM) industry.
• Understanding of healthcare and insurance industry.
• Proven track record of meeting and exceeding sales targets.
• Proficient in Microsoft Office.
• Ability to travel frequently, including overnight stays.
• Experience in Pharmacy Benefit Management (PBM) industry (preferred).
• Solid understanding of PBM Operations, including claims submission and processing, and familiarity with medications and their uses (preferred).
• Knowledge of HIPAA regulations (preferred).

This is a largely sedentary role; however, some standing, walking, bending, and reaching may be required. Regularly operates in an office or home office setting which involves utilizing a computer, mouse, keyboard, and occasionally other standard office equipment, such as printer, copier, phone. Travel may be required by either car or airplane, or a combination of multiple modes of transportation.