Associate, Process Management- New Grad

About the role

As a new Process Manager, you’ll join the Process Manager Development Program (PMDP), which takes place over your first year with us and involves hands‑on training, implementing Lean/Green Belt methodologies across two projects and presenting your work to senior leaders.

• Manage improvement of business processes by defining and implementing process improvement agendas, driving efficiencies, and using data to create better experiences for our customers.
• Leverage your process knowledge and stakeholder collaboration to measurably improve outcomes by helping to launch exciting projects such as new product, digital features, automation and digital transformation.
• Collaborate with various departments (such as our agile software studio and our data scientist team) to develop and execute effective and efficient processes.
• Apply leadership skills such as communication and change management to help drive key priorities like product launches, technology changes, and continuous improvement initiatives.
• Use a variety of techniques and tools to define, manage and improve processes, such as Visual Management, Business Process Management, Lean, and Six Sigma.
• Maintain knowledge of regulatory requirements and operational procedures, and ensure documentation is relevant and updated.
• Develop and perform quality assurance routines, controls, and monitoring to measure and analyze process performance on existing processes.

• Students who have or will be graduating in 2026 from an undergraduate degree or graduates of Masters’ programs from an accredited University.

• Completed a Bachelor’s degree in Engineering, Commerce, Business Administration or a related field.
• Excellent strategic thinking, structured problem‑solving skills and superior analytical skills.
• Familiarity with Lean/Six Sigma/Process Improvement tools & methodology.
• Experience in basic coding and/or data visualization (e.g., SQL, Tableau).
• Experience working and collaborating in teams.
• Fluency in both English and French languages is a strong asset.

Work in a hybrid environment with 3 days in the office and a one‑time Work From Home allowance. Capital One offers full coverage for employees and their dependents, mental health coverage up to $3,000, tuition subsidies up to $5,000 per year, and additional employee benefits.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.