Manager, Supply Chain & Order Management

Job Overview

The Manager, Supply Chain & Order Management leads the end-to-end execution and continuous improvement of order management operations, including order entry, procurement, invoicing, returns, and overall order lifecycle performance. This role ensures accuracy, efficiency, and compliance while driving scalable processes that support business growth.

The role partners cross-functionally with Sales, Supply Chain, Accounting and Operations, collaborates with OEMs, suppliers and distribution partners, and provides leadership and oversight to the Order Management team using metrics, forecasting and process improvements.

• Oversee end-to-end order management operations, ensuring accuracy, efficiency and timely fulfillment across customer & vendor transactions.
• Lead order‑management support for programs and other business pursuits, including procurement, material planning and operational readiness.
• Partner with Sales, Business Development and Sales Operations to improve upstream order quality and streamline processes.
• Support and advance integrated supply‑chain strategy to improve operational effectiveness and alignment.
• Establish & monitor performance metrics, forecasts and backlog reporting to drive business outcomes and inform decision‑making.
• Ensure alignment with accounting on invoicing, cost analysis, forecasting and inventory accuracy.
• Oversee order‑lifecycle performance, proactively mitigating risks impacting delivery, invoicing and revenue.
• Provide oversight of complex transactions, including RMAs, supplier performance issues and fulfillment challenges.
• Serve as an escalation point for order and supplier issues, ensuring timely and effective resolution.
• Implement & enforce audit controls to ensure order accuracy, invoice timeliness and compliance with policies and regulations.
• Drive continuous‑improvement initiatives across order management and supply‑chain processes, including system and integration enhancements.
• Interpret market and supply conditions to advise leadership on risks to cost, availability and timelines.
• Develop and manage departmental budgets in alignment with financial and operational goals.
• Lead training and enablement efforts to strengthen team capability and process consistency.
• Promote a culture of accountability, quality and continuous improvement.
• Ensure adherence to ISO standards, internal policies and supply‑chain risk‑management requirements.
• Support internal & external audits and maintain compliant documentation practices.
• Perform other duties as assigned.

• 4‑year degree or relevant experience.
• 5+ years of managerial experience.
• Experience with Microsoft Office Suite, particularly Excel.
• Experience working with Order Management, Procurement, Sales Ops, and/or third‑party providers.
• Understanding of ERP and CRM business systems or similar.
• Experience working in a commercial and federal business.

• 10+ years overseeing supply‑chain operations in a government contract environment and/or commercial environment.
• Experience working in a value‑added reseller/IT technology industry.
• Process training and certification (e.g., Six Sigma, Lean).
• Experience with an ERP system such as Microsoft Dynamics NAV or Costpoint.
• Experience working with C‑level and other company executives.

• Detail‑oriented with 100% accuracy on large, complex tasks.
• Self‑motivated and proactively assists teams.
• Excellent interpersonal skills and teamwork.
• Superb organizational skills.
• Ability to work in a remote office environment.
• Collaborates with multiple internal & external teams to meet corporate goals.
• Problem‑solving with a customer‑service orientation.
• Excellent written and verbal communication.
• Willingness to think outside the box and facilitate best practices.

• Some travel required.
• U.S. citizenship required.

EOE M/F/DISABLED/Vet. Red River is an equal‑opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated.