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Operations and Fulfillment Manager
Remote / Online - Candidates ideally in
Mooresville, Iredell County, North Carolina, 28115, USA
Listed on 2026-06-02
Mooresville, Iredell County, North Carolina, 28115, USA
Listing for:
E3 Recruiting
Remote/Work from Home
position Listed on 2026-06-02
Job specializations:
-
Business
Operations Manager, Supply Chain / Intl. Trade
Job Description & How to Apply Below
Mooresville, NC - Hybrid
About the Role
Our client is a leading manufacturer of premium bathroom fixtures and Amazon's top-rated toilet seats. As we expand operations with a new fractional warehouse in Mooresville, NC, we're looking for an Operations & Fulfillment Manager to play a hands-on role in scaling our logistics and day-to-day operations.
This hybrid position combines on-site warehouse coordination with remote operational support. You'll be a key contributor across fulfillment, inventory, customer service, and process improvement-working closely with internal teams and third-party partners to ensure smooth, accurate, and efficient operations.
If you're detail-oriented, adaptable, and excited to make a real operational impact within a growing ecommerce brand, this role offers the opportunity to do exactly that.
Role Highlights
- Hybrid schedule: approximately 50% on-site in the Mooresville warehouse, 50% remote
- Work with a top-rated ecommerce brand in a growth phase
- Broad, hands-on responsibilities with high visibility and impact
- Ideal for candidates with experience in ecommerce logistics, fulfillment, or customer support
- Familiarity with plumbing products is a plus
Warehouse & 3PL Operations
- Oversee daily inbound and outbound activity at the 3PL warehouse
- Coordinate inventory restocks and cycle counts
- Partner with warehouse staff to ensure accurate, on-time fulfillment
- Help maintain safe, organized, and compliant warehouse practices
- Create, manage, and monitor outbound shipments across platforms such as Amazon and Shopify
- Investigate and resolve delivery issues, damage claims, and missing shipments
- Ensure packaging and labeling standards are consistently met
- Respond to customer support tickets and emails related to returns, warranties, and general inquiries
- Process refunds and exchanges with professionalism and attention to detail
- Monitor customer reviews and service-related performance metrics
- Track inventory levels across multiple warehouses and systems
- Support purchase order creation and restocking coordination
- Reconcile physical inventory with system records to maintain accuracy
- Document workflows and standard operating procedures (SOPs)
- Identify and recommend process improvements to increase efficiency
- Assist with onboarding and optimizing operational tools, dashboards, and shipping platforms
- Coordinate product send-outs for influencer seeding and samples
- Support product bundling, returns, or logistics for promotional campaigns
- Collaborate with marketing, product, and operations teams as needed
- Serve as a reliable on-site presence to support operational scaling
- Adapt to evolving business needs in a fast-moving environment
- Balance remote work with in-warehouse responsibilities
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