Senior Manager, Member Operations Strategy and Capital Management

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do.

Position Summary:

The Senior Manager, Member Operations Strategy and Capital Management is a key leader within the Caremark organization focused on assessing and defining new strategic business innovation opportunities that will reduce operational costs, improve member, colleague and client experience. The leader will drive discovery and data analytics, develop business cases, manage capital investments, and support pilots of new technology across Caremark’s digital, voice, chat, AI and live agent capabilities.

• Lead business case development/ROI evaluation for future technology investments including Gen‑AI.
• Monitor and measure performance metrics, call trends and other analysis.
• Support business case development and finance tracking across multiple work streams.
• Lead continuous due diligence and product evaluations with a focus on driving operational cost reduction and member experience enhancements.
• Build relationships and collaborate cross‑functionally with key stakeholders across Caremark Operations, Finance, Digital, IT, Analytics and Enterprise Partners.
• Deliver on new and timely ad‑hoc strategic requests from leadership.
• Conduct root‑cause investigation leveraging data analysis and stakeholder interviews to identify operational pain points, market trends, system interdependencies and key insights.
• Develop robust business cases and value assessments that support ongoing and future strategic initiatives, including prioritization of digital, voice, AI and agent technology roadmaps.
• Propose recommendations to enhance current products and introduce new products and services to senior leadership.
• Assess quality and impact of recently launched digital, voice, AI and agent initiatives to determine whether projects are meeting stated goals and targets.
• Answer complex business questions by preparing and executing analysis that can be presented to key business stakeholders in a concise and easy‑to‑understand manner.
• Manage multiple projects in a fast‑pace, frequently evolving environment.
• Craft high‑quality, influential, senior leader‑facing content to shape organizational direction and priorities.

This is a work from home opportunity from any location within the United States.

• 7 or more years of professional business experience.
• 5 or more years of financial modeling and/or capital management experience.
• 5 or more years of building and implementing multi‑year strategic roadmaps.
• 7 or more years of experience influencing and aligning leadership to a strategic vision.

• 2+ years of consulting or related high level analytical experience in a business operational environment.
• Expert level proficiency working with MS Excel, PowerPoint, and Word.
• Proven ability using problem‑solving skills to construct analytic solutions to business problems.
• Ability to communicate effectively in a manner that is clear, logical and concise at all levels of the organization including executives.
• Education:
  
  Bachelor's degree or equivalent experience.

The typical pay range for this role is: $75,400.00 - $. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Full‑time position eligible for a comprehensive benefits package including medical, dental, vision coverage, paid time off, retirement savings options, wellness programs, and other resources.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.