CRM Operations Coordinator

CRM Operations Coordinator / Marketing or Growth Operations Coordinator (CRM Promotions)

Pay Rate: $43/hr.

Locations: San Francisco, CA;
New York, NY;
Brooklyn, NY;
Atlanta, GA;
Chicago, IL;
Dallas, TX;
Los Angeles, CA;
Oakland, CA;
Louisville, KY (Hybrid role).

Schedule: Monday‑Friday, 8AM – 5PM;
Monday/Friday work from home;
Tuesday/Wednesday/Thursday work in the office.
Duration: 12 months.

End‑to‑End CRM Promotion Execution:
Owning the full lifecycle of campaigns, from building and launching targeted communications to managing promo codes and ensuring precise user targeting.

Performance Analytics Monitoring:
Tracking campaign flow performance, pulling results, estimating incrementality, and providing data‑driven recommendations for scalability.

Process Codification:
Documenting operational best practices and defining functional requirements to help transition manual workflows into automated, scalable growth efforts.

• Professional
  
  Experience:
  
  At least 23 years of relevant experience in operations, logistics, or project coordination, specifically within a high‑growth environment.
• Analytical Rigor:
  Proven ability to use data to measure the success of ROI, refine targeting, and navigate technical ambiguity.
• Operational Autonomy Grit:
  No task too small mentality with ability to work independently and adapt to rapid changes of the business.

• Cross‑Functional Orchestration:
  Experience acting as the operational glue between diverse departments like Marketing, CRM, and Product.
• Technical Documentation:
  Ability to translate complex manual workflows into clear functional requirements for future automation.
• Obsessive Attention to Detail:
  High precision regarding management of CRM tools and creative assets to ensure seamless customer experience.

The ideal candidate thrives on interpersonal interaction and possesses critical thinking and organizational skills necessary to navigate a rapidly scaling market. We value adaptability and strong willingness to learn, as the role requires ability to pivot priorities seamlessly while maintaining clear communication across the team.