Process Improvement Analyst II; Remote Hutto LilyLifestyle

Overview

Process Improvement Analyst II – Process Excellence. 2‑4years of experience as a process analyst, business process management, project management, or related operational improvement work is required. Candidates based in Florida are highly preferred; remote work is open to EST and CST candidates, but individuals residing within a 50‑mile radius of a branch location may be required to work onsite in a hybrid capacity.

Remote employees must maintain a dedicated, distraction‑free workspace.

• Process Evaluation & Design:
  Assess, map, and redesign business processes using established methodologies to enhance quality, efficiency, and consistency.
• Process Improvement Methodologies:
  Apply Lean, Six Sigma, ISO, Agile, or related frameworks to diagnose issues and recommend solutions.
• Data & Root Cause Analysis:
  Collect, analyze, and interpret data to uncover trends, identify bottlenecks, and validate opportunities for improvement.
• Project Participation & Leadership:
  Lead or support multiple process improvement initiatives, coordinating tasks and timelines with moderate supervision.
• Cross‑Functional
  
  Collaboration:
  
  Facilitate working sessions with stakeholders across departments to build consensus and ensure alignment throughout improvement efforts.
• Change Management Support:
  Assist in communicating, implementing, and reinforcing new or updated processes while helping stakeholders adapt effectively.
• Documentation & Workflow Development:
  Create detailed process documentation, workflows, diagrams, and training materials to support adoption and knowledge transfer.
• Performance Monitoring:
  Support the development of metrics, dashboards, or monitoring tools to track process effectiveness and sustainability.
• Stakeholder Consultation:
  Partner with business units to identify improvement opportunities and provide recommendations aligned with organizational goals.
• Training & Presentations:
  Deliver process‑related presentations or training as needed to support project understanding and alignment.
• Quality & Compliance Focus:
  Engage in quality improvement initiatives and ensure processes meet IOA standards, regulatory requirements, and best practices.
• Risk Awareness:
  Support process reviews that consider operational risks, ensuring redesigns address compliance and quality implications.
• Process Integration:
  Assist in integrating updated processes within existing systems and business operations, coordinating with impacted teams.
• Industry & Organizational Knowledge:
  Maintain awareness of relevant insurance industry processes, trends, and regulatory practices to inform recommendations.
• Team Support &
  
  Collaboration:
  
  Provide guidance to junior team members when needed and collaborate closely with peers on shared improvements.

• 2‑4 years of experience in process analysis, business process management, project management, and/or related operational improvement work.
• Bachelor’s degree (preferred) or a combination of training, certifications, and experience that provides equivalent knowledge.
• Demonstrated proficiency with at least one improvement or project methodology (e.g., Lean, Six Sigma, ISO, Agile, ADKAR, PMP).
• Strong analytical and problem‑solving skills with the ability to evaluate complex workflows and propose practical, scalable solutions.
• Effective communication skills with the ability to tailor messaging to various roles and levels across the organization.
• Proven ability to collaborate with cross‑functional teams, facilitate discussions, and build consensus.
• Strong organizational and time‑management skills, with experience coordinating multiple initiatives simultaneously.
• Solid understanding of business operations, process workflows, and insurance industry concepts preferred.

• Highly competitive pay rate based on relevant experience; salary range $70,000 to $85,000 per year.
• Respectful culture and support for work/family life balance.
• Community service commitment.
• Supportive teammates and a rewarding work environment.

Insurance Office of America is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.