Business Process Transformation Specialist

Business Process Transformation Specialist

Toronto, Canada

Who We Are

At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind Money Mart—Canada’s largest non-bank branch network—and a leader in financial solutions for underserved communities.

From short-term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect over a million customers a year to the money they need, when they need it.

At MFSG, we come together across teams and departments to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else. Whether you  solving problems, building systems, or shaping strategy, your work fuels real support for real people.

Compensation Philosophy: We regularly review industry standards to ensure our total rewards package is competitive and fair. This commitment helps us attract and retain talented individuals who share our purpose.

Discretionary Annual Bonus: Enjoy the opportunity for a discretionary bonus based on individual performance and company success.

Comprehensive Benefits: Our benefits include health and dental plans with 100% of the premiums covered. We also offer an Employee Assistance Program to support your mental well-being and provide resources for personal challenges.

Retirement Plans: Plan for your future with our robust retirement savings options, ensuring you’re set for the long haul.

Hybrid Work Environment: Experience the best of both worlds with our hybrid work model, allowing you to balance remote work with in-office.

Perks and Rewards: Enjoy reimbursement for tuition assistance and professional development, discounts through Perkopolis and participate in our rewards and recognition programs to celebrate your contributions.

The Job:
Specialist, Business Process Transformation

We’re looking for a Specialist, Business Process Transformation to support initiatives that improve operational efficiency, streamline workflows, and enhance business performance. This role will work closely with cross-functional teams to analyze processes, identify opportunities for improvement, and contribute to the implementation of scalable solutions.

What You’ll Do

Process Analysis & Improvement

• Support current-state analysis to identify inefficiencies, bottlenecks, and improvement opportunities
• Assist in applying process improvement methodologies such as Lean Six Sigma
• Contribute to designing and implementing optimized workflows

Stakeholder Engagement & Facilitation

• Coordinate interviews and support workshops (e.g., kaizen sessions) to gather insights from stakeholders
• Collaborate with business teams to understand operational challenges and requirements

Documentation & Process Design

• Document workflows, standard operating procedures (SOPs), and process maps
• Support the development and rollout of new or improved processes

Performance Tracking & Continuous Improvement

• Define and track key metrics to monitor process performance
• Support continuous improvement initiatives through data analysis and reporting

Change Management & Adoption

• Partner with Enterprise Change Management teams to support adoption of new processes
• Help ensure successful implementation and sustained usage of process improvements
• Stay informed on emerging trends, tools, and technologies in process optimization and automation
• Support exploration of tools such as RPA to enhance efficiency

What You’ll Bring to the Table

• Strong analytical and problem-solving skills with attention to detail
• Ability to interpret data and identify actionable insights
• Effective communication skills and ability to collaborate across teams
• Curiosity and willingness to learn and take on new challenges
• Understanding of process improvement concepts and methodologies
• Ability to manage multiple priorities in a fast-paced environment

Education + Experience

• Bachelor’s degree in Business, Operations Management, or a related field
• 2–3 years of experience in operations or process improvement roles
• Experience supporting process improvement initiatives that…