Senior Account Manager - Strategic Accounts - Remote

Job Overview

We are seeking an experienced Senior Account Manager to support our Strategic Accounts segment, serving clients with 3,000+ employees, complex funding structures, and highly customized benefit programs. The role is designed for a proven operator who can manage large, sophisticated clients and contribute immediately within a fast‑paced environment. This is not a developmental role – it requires a track record of independent, strategic, and precise execution from day one.

• Serve as the senior operational lead on complex client accounts, partnering closely with Producers, Managing Consultants, and Senior Benefit Consultants to execute client strategy.
• Own and continuously elevate the overall client experience, ensuring alignment between strategic intent and day‑to‑day service delivery.
• Act as the primary point of contact for senior client stakeholders, demonstrating strong executive presence and clear communication of complex concepts.
• Lead execution of complex renewal cycles, coordinating across carriers, vendors, and internal stakeholders to ensure alignment with client objectives.
• Manage and coordinate all day‑to‑day service delivery across a multi‑disciplinary team, often including multiple Account Managers, Associate Account Managers, and Financial Benefit Consultants.
• Serve as the day‑to‑day leader of the account team, driving alignment, accountability, and performance across all service resources.
• Drive accountability across the team by managing timelines, deliverables, and quality standards in a high‑expectation environment.
• Navigate and support complex funding arrangements (e.g., self‑funded, level‑funded, captives, and other alternative funding strategies) with a strong understanding of operational and financial implications.
• Align service delivery with the client’s broader business objectives, ensuring benefit strategies support organizational goals.
• Identify, anticipate, and proactively resolve service risks and gaps before they impact the client.
• Lead resolution of complex service issues and escalations, coordinating cross‑functional teams to deliver timely outcomes.
• Partner with Financial Benefit Consultants and analysts to ensure accurate data flow, reporting, and insights that support client strategy.
• Support client retention and growth by identifying opportunities to enhance value, strengthen relationships, and expand services in partnership with the Producer and consulting team.
• Operate effectively within highly customized, non‑standard service models, adapting approach based on client complexity and business needs.
• Exercise strong judgment in ambiguous or high‑stakes situations, making informed decisions that balance client needs, risk, and business priorities.
• Mentor and elevate junior team members, contributing to the overall strength and performance of the team.

• Demonstrated success managing large, complex employee benefits clients (3,000+ lives) within a brokerage or consulting environment.
• Deep understanding of employee benefits, including both fully insured and alternative funding arrangements.
• Proven ability to operate effectively within a highly matrixed team structure, influencing without direct authority.
• Strong executive presence with the ability to engage and influence senior client stakeholders.
• Exceptional project management and organizational skills, with the ability to manage multiple complex work streams simultaneously.
• Highly proactive, solutions‑oriented mindset with strong problem‑solving capabilities.
• Ability to operate with speed, precision, and accountability within a high‑performing team environment.
• Strong written and verbal communication skills, with a high level of professionalism and attention to detail.
• Ability and willingness to attend in‑person client meetings and travel as needed.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Experience working with data, reporting, and analytics tools.

• 7+ years of experience in employee benefits account management, with a significant portion supporting large‑group or enterprise clients.
• Proven experience…