Client Account Manager; of B2B exp. req

Overview

Salary: $55,000- $70,000 + Bonus Potential (up to $10K) + $600/month Car Allowance + Gas Card

Job Type: Full-Time

Travel:
Local travel via car up to 90%

Work Hours:
Mon-Fri; 8-5;
Flexible;
Occasional evenings

Start Date: ASAP

Sponsorship is not available

Our client in the commercial cleaning industry is seeking a Client Account Manager to join their growing team outside of Bensalem, Pennsylvania. This opportunity is suitable for someone who thrives in a self-directed environment, excels at building relationships with customers and subcontractors, and enjoys solving challenges without micromanagement. The role combines remote work with travel throughout the assigned territory, offering flexibility to set schedules and achieve performance goals.

Responsibilities include customer retention, operational support, subcontractor management, and account growth. The ideal candidate is humble, collaborative, and committed to delivering exceptional client satisfaction. In return, our client offers a great work-life balance, career advancement opportunities, and team-oriented perks.

• Serve as the primary point of contact for existing customers
• Ensure high customer satisfaction and retention
• Conduct regular follow-ups to address customer concerns
• Manage customer escalations and service complaints
• Identify, interview, and onboard new subcontractors to meet business needs
• Monitor subcontractor performance and ensure service expectations are met
• Conduct site visits to audit service quality
• Complete change of service forms and ensure all account updates are accurately recorded
• Manage territory growth by identifying opportunities to expand services
• Provide regular updates on account status, service challenges, and business opportunities

• 2+ years of B2B or B2C client support experience required
• Proficiency in MS Office required
• Valid Driver’s License required
• Ability to work occasional (1x per month) nights/weekends required