Operations Director, Enterprise Management Operating System - Evernorth - Remote

OVERVIEW

The Enterprise Management Operating System (eMOS) is a platform that equips our operations with structured practices and data‑driven insights to lead effectively. It supports ongoing leadership development and enhances supervisor capabilities, enabling better outcomes for the ~30K users across Cigna. Within eMOS there are four supporting functions: onboarding, tool development, sustainment, and training. The Operations Director is responsible for the daily oversight and management of these teams powering eMOS, as well as the forward‑looking vision of where the platform should evolve.

This role will work in collaboration with Product, Operations and Business leaders to understand the unique needs of the many organizations eMOS supports. This is a fully remote opportunity for candidates in select geographies. Candidates who reside within 50 miles of Bloomfield, CT;
Chattanooga, TN;
Denver, CO;
St Louis, MO; or Scottsdale, AZ will be required to perform onsite 3 days per week.

Reporting to the Senior Director of the Client and Customer Experience (C&CE) Horizontal Strategy & Analytics team, this individual will be responsible for leading the eMOS organization day‑to‑day, defining the destination of the platform, and driving transformational change. The role will lead four separate teams within eMOS (onboarding, tool development, sustainment, and training). Each team is comprised of operations and business roles, supporting ~30K users across Cigna.

This role will partner with many leaders across Cigna to drive improved operational efficiencies, build new technology solutions that improve the platform experience and generate efficiencies, act as a key thought partner for executive stakeholders, provide strategic thought leadership, drive continuous improvement across all lines of business, influence internal stakeholders to resolve problems that impact operations, and identify opportunities for process/platform improvement to implement broad and unique changes.

• Leadership – Lead the eMOS organization, set exceptionally high standards for excellence, coach associates, and recruit/develop high‑potential talent.
• Data – Leverage a data‑first approach to identify critical business trends and insights, provide actionable recommendations, and collaborate closely with data teams.
• Analytics – Work closely with AI teams to identify opportunities to leverage new or additional analytical approaches into the operation.
• Strategy – Think beyond “tomorrow” to identify transformational opportunities for change through partnership with operations, businesses, and other horizontal teams.
• Communication – Distill work and insights into succinct, consumable decks for partners ranging from operations leaders to key business partners.
• Teamwork – Partner closely with diverse operations teams across the company.
• Product/Technology – Partner with Product, Technology, and Operations teams to develop a strategic roadmap for eMOS.

• Bachelor’s degree preferred; MBA preferred.
• 8+ years of experience in business, operations or similar applicable experience.
• 2+ years of people‑leadership experience required.
• Experience leading a product development or project management function preferred.
• Demonstrated strategic acumen with the ability to plan and execute current and future platform design functionality.
• Comfort managing ambiguity and leading cross‑functional teams in a dynamic matrix environment.
• Strong communication (oral and written), facilitation and presentation skills to engage with senior/executive leadership.
• Strong analytical and financial acumen.
• Proficient using MS Office software.

Internet connection must be obtained through a cable broadband or fiber‑optic internet service provider with speeds of at least 10

Mbps download/5

Mbps upload.

We anticipate offering an annual salary of 144,200–240,400

USD per year, depending on relevant factors, including experience and geographic location. The role is also anticipated to be eligible to participate in an annual bonus and long‑term incentive plan.

Benefits include a comprehensive health coverage…