Select Implementation Consultant

Who We Are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, a platform that enables organizations dependent on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. We help improve the safety, efficiency, and sustainability of the physical activities that power our global economy, including agriculture, construction, field services, transportation, and manufacturing.

Working at Samsara means helping to define the future of physical operations and being part of a team that shapes an exciting array of product solutions such as Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

Samsara’s Select Customer Success team advises and guides our largest customers, ensuring they adopt Samsara and continuously gain business value from our products. In this role you will be part of our Implementation team, responsible for helping Enterprise customers deploy and adopt our IoT solutions across fleet and industrial assets. Picking up where our sales teams leave off, you will own the customer relationship and ensure a successful deployment of Samsara’s solution.

Your customers span the range of businesses that power our economy, from trucking and transportation to food & beverage, passenger transit, utilities, school buses and more.

Cross‑functional collaboration is a core part of this role, connecting Sales, Support, Sales Engineering, and Product to deliver a seamless experience for each customer.

This is a remote position open to candidates residing in the US, except for the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. The role may require up to 10% travel to customer sites, including overnight stays.

• Be on the front lines and help our customers increase safety, efficiency, and sustainability using our IoT platform.
• Manage the deployment of Samsara technology to large‑scale customers, ensuring quick time to value.
• Create launch plans and roadmaps to increase product usage.
• Track implementation progress, participation, product adoption, and account health.
• Run training sessions, demonstrate Samsara’s technology, and navigate challenges with executives and day‑to‑day users across various use cases.
• Juggle multiple customer engagements in parallel and work cross‑functionally to deliver an exceptional experience.
• Serve as a mentor to the wider Customer Success and Support teams.
• Deeply understand Samsara’s platform capabilities and explain them to customers of all types.
• Champion and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally.

• 6+ years of experience in a senior Customer Success, account management, or strategic consulting role;
  Enterprise SaaS experience preferred.
• Strong priority management, high emotional intelligence, and ability to handle high visibility and demanding expectations.
• Experience supporting or working with technical products.
• Solutions‑oriented with strong problem‑solving skills.
• Excellent consultative skills with end‑to‑end system implementation experience.
• Proven track record of building trust and communicating effectively with stakeholders at all levels (executives, product and engineering leadership, day‑to‑day users).
• Passion for taking initiative and thriving in a fast‑paced, change‑heavy environment.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Bachelor’s degree from a 4‑year institution.

• Strong bias for action, and the ability to think big with insistence on high standards.
• Experience serving and supporting large‑scale business solutions at Fortune 500 companies.

Annual base salary: $101,420—$153,409 USD.

Our compensation program offers above‑market total compensation through a combination of base salary, performance‑based bonus/variable pay, and equity (for eligible…