Client Success Analyst; SaaS​/Healthcare IT​/EHR

Overview

This position is posted by Jobgether on behalf of Raintree Systems. We are currently looking for a Client Success Analyst (SaaS/Healthcare IT/EHR) in Alabama, Arizona, North Carolina, Oregon, Pennsylvania, South Carolina, Tennessee, or Texas.

As a Client Success Analyst, you will play a pivotal role in ensuring clients achieve their business outcomes by delivering proactive support and data-driven insights. This role involves building strong relationships, anticipating client needs, and optimizing retention through renewal strategies. You will serve as a trusted advisor, collaborating with cross-functional teams to resolve issues, improve workflows, and drive long-term satisfaction. This position offers the opportunity to combine analytical expertise with client advocacy, helping organizations maximize the value of innovative healthcare IT solutions.

• Build and maintain trusted relationships with clients by listening actively and delivering outstanding service
• Analyze client data to identify trends, forecast needs, and spot potential risks or opportunities
• Conduct regular check-ins with clients to evaluate satisfaction and recommend improvements
• Support renewal strategies by negotiating terms, tracking contracts, and driving timely completion of paperwork
• Collaborate with internal teams including sales, support, and product development to ensure seamless client experiences
• Advocate for client needs, prioritize concerns, and escalate issues where necessary for resolution
• Assist with strategic client initiatives and provide operational oversight for critical matters

• Bachelor's degree in Business Administration, Management, or Accounting, preferably with a technology-related minor
• At least 2 years of experience in Client Success with proven technical or operational expertise
• Strong analytical skills to track, interpret, and leverage client data to drive outcomes
• Excellent communication, negotiation, and relationship-building abilities
• Experience in healthcare IT, with knowledge of EMR systems, patient engagement, medical billing, or business intelligence platforms
• Consulting or implementation experience within the healthcare vertical is highly valued
• Proactive, organized, and able to work independently in a fully remote environment

• Fully remote position with flexible work-from-home arrangements
• Competitive salary package
• Paid time off, 11 annual paid holidays, and a year-end holiday break
• Health, dental, and vision insurance, plus HSA/FSA options
• 401(k) plan with company match
• Disability and life insurance coverage
• Employee Assistance Program and paid parental leave